Moneytree W Sunset Rd, Henderson

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  Noah Pinto

  3

  Sonia has bad attitude. She has given misleading info. in the past regarding my ability to make same day payments. Never found out until I went to a different location that I was eligible to do so. And she consistently has a kind of bitter eye rolly attitude every time I come in. Other than that they’ve never made any drastic mistakes in terms of my payments so I’m giving three stars. Still, bad attitudes are commonplace (WHICH SAYS A LOT ABOUT MANAGEMENT).

  Response from the owner

  We’re sorry that your Moneytree experience didn’t meet your expectations. We’d like to learn more so that we can deliver a better experience next time. Please call us at 1-800-745-1011 to discuss or send us an email at [email protected]. Thank you for your feedback.

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  Msshanibo808 S.

  1

  I just got the worst service ever at this location. I'm trying to cash a small check that's a couple of weeks old. $46. I make more than that half way through my shift at work. Misty's insulting attitude was truly appalling. Supposedly even though my name and, my spouse's name matches they can't cash it until they speak to my old property management. And when someone a customer asks for your work email there shouldn't be a questioning of it. I didn't know you think other people have the time to keep following up with you by phone.

  Response from the owner

  Thank you for taking the time to let us know about your recent experience at our branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every customer and it doesn’t sound like that happened during your visit. Please give us a call at 1.800.745.1011 – we’d like to learn more about this situation.

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  Daniela Espinoza

  5

  Misty and Jenny are so sweet and helpful. Walk me through the signature loan process during these hard times and made me feel comfortable. Very professional and. Attentive to my needs. Walk in and be greeted by a nice staff. ☺️

  Response from the owner

  Thanks so much for taking the time to share your positive experience at our Henderson branch, Daniela. We're glad Misty and Jenny helped make the loan application process quick and easy; that's our goal! We hope to continue exceeding your expectations.

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  Jj Bb

  5

  Esme is GREAT!! She is always Super helpful. She’s professional, she always answers all my questions, she listens, and most important, she smiles :) She seems to love her job, and is always upbeat. It’s obvious that Esme loves helping people, and is extremely patient with everyone. I felt compelled to write a positive review for Esme. She is such a wonderful asset, I hope MoneyTree knows what a superb job she is doing. Thank you!!

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  Christina Jones

  1

  Sonya refused to cash my husband's $147 check. But we went to check city and they had no problem verifying the check and cash it with no problem seems moneytree doesn't like BLACK MALES to come there and cash a check. I didn't know $147 was was worth profiling a customer but we know exactly what it was. Thanks to check city my kids can have food for the week. Sonya I hope you sleep well at night knowing how racist you are.

  Response from the owner

  Hi Nina, thank you for taking the time to let us know about your recent experience at our Branch; we apologize for the frustration you experienced. It’s our goal to exceed the expectations of every Customer and it doesn’t sound like that happened during your visit. We hope you’ll give us an opportunity to assist you in the future.

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  Aimee Henson

  5

  I always feel welcome when i come in to this store. Jesus , Esme, Misty, and especially the manager Christian are all awesome. There are many money tree in henderson but this one is nothing like it. Great customer service i would give it 10 stars.

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  _northx

  5

  I was rudely sent to this location by an employee at Smith's to take care of western union stuff and I will continue to come to this location for any further money transferring. The woman who helped me was awesome! I fully recommend coming here for anything!

  Response from the owner

  Thanks so much for sharing your experience at our Henderson Branch! We’re glad to hear that our Team Members helped you with your Western Union transfer, and we look forward to assisting you again!

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  Nappk bashink HXXVA STREET

  5

  Simply Said: Whether it just so happens to be Your 1st Visit, 21st, or 91st & Beyond ~ I truly, sincerely 100% honestly believe that You will find it all to be above + beyond satisfactory in many aspects; just to name a few: Capability, Comparability, Compatibility, Individuality, Selectivity. *NOTHING does it any justice whatsoever!* • Just Go Check It Out For Yourself!• °You'll Be Glad You Did!!!° Now, As For My Personal Opinion: There's nothing better than as soon as you have walked through the door getting a Hello, but I loved it even more when even just after a couple visits, Every1 greeted Me by My 1st Name... Everything is Excellent! -period! -

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  Fredrick Lockett

  5

  I have an account with moneytree and have probably been to at least half of the locations in the valley. Never have I been somewhere this customer oriented the service was quick and efficient no lack of details and the staff were very informative this is by far the best moneytree in the entire Valley

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  myeshap1 P

  3

  I go here to cash checks and occasionally get money orders. When you cash check that is a settlement check or something like that they treat like a criminal even if you been going there for years.

  Response from the owner

  We’re sorry to hear you had a frustrating experience during your recent visit. Please reach out to our Customer Service Team at 1.800.745.1011 if there is anything we can do. We appreciate your business and hope you will give us a chance to serve you in the future.