Mission Federal Credit Union Poway Rd, Poway

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• K

  Ken M

  1

  Thirty year member. Made a deposit. I was advised the majority of the funds would not be available until eight days later. Why does MFCU need to hold my money so long? With today's technology, it is not clear why they want to hold my money. Must be beneficial to them to hold that long. The reason I was given is that is their policy. No other explanation is provided. I did call the manager, Gabriel in Poway. He said it was the MFCU policy and nothing could be done. When I asked to speak to his manager, he said the issue stopped with him. I did send an e-mail to both CEO Debra Schwartz and COO Robert Miller. I have yet to get a response from anyone at MFCU. If my business was really important (By the way, this is the typical response from MFCU on another review site listing the same issue I encountered) is sent to everyone with a negative review), my concerns would have been addressed rather than dismissed. I did notice a similar review with the same issue as mine where MFCU provided the same "We value your loyalty/membership" Unfortunately, they are meaningless words....

  Response from the owner

  Thank you again for your membership and loyalty, Ken. Your business is very important to us and we very much appreciate and value your feedback. We are sorry to hear that you have had a negative experience banking with us. Your reviews have been shared with our management team.

• C

  Chevrolet Impala

  1

  Electronic Counterfeit Note Report Imagine needing $100 to pay your rent. But only because the bank that you trust gave you a fake $100 dollar bill. Counterfeit alert: when you receive cash from a teller ask for new bills only. I went to this location today 03/06/2021 to withdraw $1300 in large billls. I went straight to Chase bank to pay my rent on time. The teller at Chase notifies me that one of the 100 dollar bills is not real. I tell her that’s impossible Mission federal just gave me that bill. Long story short I was robbed of 100 dollars the manager at Mission said there’s is nothing we can do. I immediately terminated my banking with mission. PLEASE PEOPLE ASK FOR NEW BILLS ONLY. ***** I contacted corporate. But no response so far.

  Response from the owner

  Thank you for your feedback. We apologize for the poor experience that you had at one of our branches. Your review has been shared with our management team.

• S

  Sherlonda Cole

  1

  Horrible the workers are sitting in the office while Troy is at the front counter. I'm standing in the line while the manager I guess and another employee is sitting in the office. Troy is taking care of the customer who had a lots of transaction. Next I noticed a lady coming from the back still not helping Troy. So when there was about five customers in line Frankie who were just sitting in the office decided to take a customer. I guess I wasn't a good enough customer to take.

• R

  Rae Adams

  5

  I love my Mission Fed in Poway... I just moved to Utah and made arrangements to KEEP my banking with Mission fed because I trust them and have done my business with them for more than 30 years!! Utah doesn't have mission Fed and I may open up a small acct here, but I won't let go of my fabulous Mission Fed and love of my Poway Branch!!! Thank you!!

  Response from the owner

  Hi Rae, thank you very much for your membership, the positive review and your loyalty! It is absolutely our pleasure to serve you. Your feedback has been shared with the Poway Branch and our management team.

• C

  Courtney Lampshire

  1

  Horrible experience. Made to feel like a criminal for depositing a check. Terrible management and will NEVER be going back to this branch again

  Response from the owner

  Thank you for your feedback, Courtney. We are sorry to hear that you had a negative experience banking with us and at one of our branches. Your review has been shared with our management team.

• T

  Thomas Hinch

  1

  I closed my account today. I had been with Mission Fed for ten years, and the service has always been good and there usually are friendly faces that I like to see. However, today I went in with $100 in twenties and was trying to get small bills and the teller refused. She asked me if it was for work and I said yes I was on the clock. She told me she couldn’t do it if it was for my work so I told her the money was mine, but she refused again. Thanks for making my life harder, I’m sure it would have been exausting to help me out. I made sure to tell all my coworkers about the service I got today so they all know to bank with somebody else, as well as tell my whole family who are all members of Mission fed as well.

  Response from the owner

  Thank you for your feedback, Thomas. I apologize for the poor experience you had at our branch. Your review has been shared with our management team.

• R

  Robbie Robinson

  3

  Always been good to me excluding this morning. I came to the front desk with a credit card that would not work despite the one it was to replace still working. Lady at front desk acted very rude and told me it works just fine and took my working card and shredded it. After verifying the new one did NOT she blocked both mine and my wifes cards. now we cant even buy groceries. Waiting 45 min now for her boss to fix it. Now late to my adoptive mothers funeral. THANKS MISSON!!! how about taking peoples word for it that thier card dosnt work instead of questioning them rudely.

  Response from the owner

  We're sorry to hear you had a bad experience, Robbie. I have shared your review with our management team. Thank you for your membership.

• M

  Mike in San Diego

  5

  I've been a member for over 12 years and have always received great service, both in person at this branch in Poway and over the phone. My wife uses the Grossmont Center branch too and has had the same exceptional service. I've also had two car loans with Mission Federal. Best service I have ever experienced for either a bank (never again Wells Fargo or BofA) or any other credit union.

  Response from the owner

  Thank you for your 5-star review, Mike! We value your membership. I have shared your review with our management team.

• R

  Rorye McFadden

  1

  Not only has the team here messed up our loans with our home, but every time I come here to do simple tasks like deposit money, there’s always a huge line and one teller. The other employees just sit around and don’t even offer to step in to help reduce the line

  Response from the owner

  Thank you for your feedback, Rorye. I apologize for the poor experience you had at our branch. Your review has been shared with our management team.

• j

  joseph prosser

  1

  Website goes down Waaaaayyy more then it should. No notice from ANYONE about it. Will be looking into new place for my banking. Never had a problem from SDCCU.....terrible practice.

  Response from the owner

  Thank you for your feedback, Joseph. Your membership and satisfaction are important to us. I've shared your review with our management team.