Mill City a Division of City & County Credit Union - Hannibal Red Devil Rd, Hannibal

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  Tana Lee

  1

  I used to be the Branch Manager at the Belvidere location...we prided ourselves on our outstanding attention to detail and top notch customer service. My son has kept his accounts there and next Tuesday he is purchasing his first home. You all dropped the ball on this as he had signed wire papers on Thursday, the wire didn't go out like it was supposed to...you then assured him it would go out Friday...again, the wire didn't go out. He then was told to go to a shared branch where he could get a cashier check for the amount he needed for his Tuesday closing only to find out that he couldn't get a check for that amount from a shared branch, he now has to pray that your all do your job and get his wire done asap on Tuesday morning or he doesn't get to close on his home at his 9am closing. What a horrible experience and absolutely unacceptable. I have told him to close his accounts and to never do business with you again.

  Response from the owner

  Hi Tana - Thanks for sharing your honest feedback. We use all reviews - good & bad - to improve our processes. Can you send us additional information to [email protected]? We'd like to ensure your son's mortgage closing was successful with no hiccups.

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  Kristen Shelton

  1

  About a month or so ago, they charged me a $35.00 overdraft fee AFTER my check was deposited which was well over that amount, I let that slide because they would have come up with some petty excuse anyways. I transferred money from my savings into my checking the other day (before they closed) so i would not be overdrafted... They STILL charged me an overdraft fee of $35.00. Didnt realize it until later that day, tried calling the next day and never received an answer, they NEVER answer their phones, and you cant go in the lobby now due to covid-19. Once i get this taken care of I am done with them and switching banks because this is ridiculous and I am tired of them playing games with my money!!

  Response from the owner

  Hi Kristen! We're extremely sorry about your experience. Due to COVID-19, we are experiencing higher than normal call volumes and are doing everything we can to get back to members as soon as possible. We would love to get this resolved and take a peek at your account. Can you send us your information to [email protected]?

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  Lionel Lilo

  1

  Terrible customer service. This company bought out Mill City (which I loved) and it he literally been the worst experience I could ever imagine. First, they have literally sent debit cards 4 different times before my wife finally got hers via rush delivery which they charged us $30 from our account which they did not inform us that we had to pay which is stupid considering the fact that we could not access the account for weeks because of their incompetence. Each of the 4 or 5 times I called, I had to wait a minimum of 15 minutes to speak to a representative, the app is about worthless for anything except checking your account balance, the reps are rude, etc. Short of losing my money (which I’m legitimately scared of considering), I would highly recommend against doing any kind of business with this financial institution and urge anyone who does do business with them, to keep extremely good records because where there’s smoke there’s fire.

  Response from the owner

  Hi Lionel - We are extremely sorry that this has happened. As a member-owned financial institution, we would like to make things right. Please send us more information at [email protected]. We take all feedback seriously and use it to deliver a credit union experience you want and most importantly deserve.

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  Sky Express

  1

  They have no respect for OTR truck drivers. Making deliveries here takes all day - appointment 9 AM, empty 6 PM. Definitely DO NOT recommend this place because they'll waste your time too.

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  Bethannie Bates

  1

  Could y’all change your hours to closed? I’ve been trying to call all day and got no answer.

  Response from the owner

  Hi Bethanie! We're sorry that you experiencing trouble reaching us. We're open for business - just a little differently due to COVID-19. You can reach our Member Connections team at (800) 284-6328.

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  Tammie Turner

  5

  AWESOME to work with for car loans and home equity loans!!!