MIDFLORIDA Credit Union Us Hwy, Avon Park

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• L

  Louie Cruz

  1

  Everytime I go to this location ATM is always broken. I went inside im the only person in line 1 teller helping someone and the other guy said he would be with me shortly. Meanwhile others are walking around conversating. Was there for about 10 minutes and was never helped. This is why I stopped going to this location. Very unfriendly and unwelcoming. Every week I keep trying to come to this location to the ATM cause it's near my house and its always broken. I have to drive an additional 15 minutes. Very inconvenient

  Response from the owner

  Hi Louie, I'm so sorry to hear that we've let you down. The branch manager has been contacted about your experience. Thank you for bringing this to our attention so we can work on improving. -Rebecca

• H

  Hayli Septer

  1

  I wish I could rate it less then a star this is the only branch that I have met a manager like Jennifer Rhymes that has always treated me and my family terribly we have been members for years and loyal customers and to have her give me attitude and belittle me, is unacceptable. I'm very disappointed that I waited for an hour in the lobby to be told by her that I should have just waited in the teller line. Rudy she told me that it was very easy to tell the difference between the Christmas club and a regular savings account. But when she looked up my account, she did half to agree there was no description written to destinguish the 2 savings accounts. The manager going to process my translation and made me wait another 10 minutes in the lobby while she talked with her staff to have me then go to the teller line and have to explain the whole ordeal that I had discussed with her already and I had thought that she was taking care of it but all I got was apologies from the teller and not even a smile from Jennifer rhymes. Me and my family will never go back to this branch. We will start going out of our way to go to Sebring where we always get treated nicely. IF YOU DONT MINT GETTING TREATED BADLEY THEN THIS IS A PLACE FOR YOU.

• N

  Nicole Heilman

  1

  Horrible customer service. I have never had such a bad experience at one of their branches before. Will go to Sebring, 5 miles out of my way.

  Response from the owner

  Hi Nicole, I'm so sorry to hear that we've let you down and would like to learn more about your experience so we can work on improving. Could you please send an email to [email protected] that includes more details about what happened? -Rebecca

• P

  Patrick Mccoy

  3

  Wish you had the correct phone number so i could you know call the bank

  Response from the owner

  Hi Patrick, For assistance via phone, please contact the Help Desk as opposed to the branch. We apologize for the inconvenience and appreciate your membership! -Rebecca

• a

  a deblasio

  2

  Worst customer service ever, understaffed, no customer service people to help customers. Long lines. STAY AWAY HORRIBLE PLACE. Closing account.

  Response from the owner

  I am so sorry to hear this! Thank you so much for sharing the feedback so we can work on improving for our members. -Kelly