Merrimack Valley Credit Union Water St, Haverhill

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• D

  Diane Packard

  1

  I needed to go to the Haverhill MA location to deposit money, and drop off my mother's death certificate. She passed away on New Year's Eve. I made my transaction with the teller, and told her about my mom. She told me that the lady sitting in the office would help me. I walked into her office, she looked at me annoyed, told her who I was, and what I needed to do. She grab the death cert from me to make a copy, she storms off, and a few minutes later came back. She then tells me that I have 90 days to close this account. I tell her that I was not sure if her estate will be settled in 90 days. Its a joint accoint, and after 90 days it should just flip into my name. She said, its not your account, its your mother's, and she is dead. No amount of tranning can fix this issue. I plan on calling the manager of this branch. This person needs to be fired. I will not wait the 90 days, after all checks clear, I am closing this account. I will never do business with Merrimack Vally Credit Union again.

  Response from the owner

  We are sorry for your loss. Thank you for sharing your experience with us so we can look into what happened and use it as a training opportunity to improve our member service. What you have described does not line up with the friendly, caring service our team is known for.

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  GTAfan421

  1

  I’ve been a member for about five years now, and this bank has totally nosedived in quality since the pandemic started. Just to get simple things done like paying a bill or trying to change your mailing address is like an act of congress in this branch, which is unfortunately my home branch. Most times the tellers are generally nice, but today I went in to pay a credit bill, which I’ve done several times in the past, but the guy who did it the last couple times wasn’t there. The lady snarkily snapped at me and said there’s no way I could have paid my credit bill there, cause they don’t do that. She basically tried to say I was a liar about that before I just deposited money in my checking and left. Terrible and unprofessional as heck. Also the overdraft and ATM fees with this bank are absolutely outrageous. If you overdraft by even one (1) dollar, they hit you with a $25 overdraft fee, and if you withdraw from a bank outside of the MVCU family (of which there are very very few branches btw) they sometimes hit you with a fee over ten (10) dollars! Its robbery. Avoid.

  Response from the owner

  We’re sorry to hear about your experience. You can pay bills, change your address, make deposits and manage your banking from the comfort of home with Online Banking and Mobile Banking. If you’d like to share details of your experience so we can use it as a training opportunity, please call us at 800-356-0067 and ask for a manager.

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  Tamaralee Perez

  1

  I went there for a notary ! To put my child into school, I had to get the proper papers signed! One of the branch managers completely ignored us when we came in, didn’t ask us if we needed help, but one of the tellers did say hello and asked if we needed help so she was good! Then she tells us to take a seat and that someone will be right with us…we wait for 5-7 minutes at that…the bank lady then walks towards the back and says “ can I help you” in a very rude tone of voice, as if she was bothered! So I explained what I needed and her reply was “oh ok” and she just walked into her office and didn’t tell us to follow or nothing she just pointed her face…then I hand her the document I need notarized and she starts to personally question me but in a way that seemed discriminative… then she tries to tell me that I have to be a member in order to get it notarized through them, so I said okay expecting her to hand the paper back and we leave… NO! She held the paper for another 7 minutes and continued to ask questions that were none of her business!! She spoke to us as if we were trying to get one over on her, or lie to her, how do you make that assumption right off the back? That’s called being discriminated against! She judged us off appearance ! She then recommended the city clerk , so I said okay bye have a good day. Went to the clerk she didn’t have any issue at all notarizing it for me, all she asked was who’s the landlord, had the landlord sign show ID and then swear on oath and that’s it !!!! Simple took less then 3 minutes and great customer service at the city clerk! This bank is filled with Ignorance ! I would never go back with the way I was treated

  Response from the owner

  We sincerely apologize that this is your experience working with our team at MVCU. We aim to provide exemplary service regardless of membership or any other factor, and your feedback will be used to improve our training for future interactions. Once again, we apologize for your experience, and will do better moving forward.

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  Libby Doc

  5

  MVFCU is the best! I had an issue with my vehicle loan, I paid it off, check had not hit my loan. I needed to stop the payment from paying off the loan as I was selling it that same day to Car Max, and they wouldn’t buy it unless there was a loan balance of I had the title. Laureen was able to locate the check, call the Seabrook office, and reverse the payoff. It worked! I was able to sell the car and all worked out perfectly. All due to Laureen and the Seabrook office. That’s great customer service! Thank you MVFCU! I am iOS the almost owner of this beauty, financed with MVFCU!

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  KiaChia

  1

  I have had my account at MVFCU for 31years, however I would never get a home equity or mortgage thru Merrimack Valley Federal Credit Union again. The process was long it took about 2 months for a home equity loan. We re-submitted the material needed several times, I am not sure if they lost it or what. They also do not understand home owners insurance vs mortgage insurance. They kept asking use to increase our home owner's policy to insure the entire value of the loan. Home owner's insurance insures the cost of the dwelling, it does not include the value of the land. It took a few days to try and explain that to the loan processor. We signed up for automatically withdrawal due on the 1st of the month. They haven't taken it out and for some reason they have it being withdrawn from a savings account instead of our checking. After 2 phone calls hopefully they will start withdrawing the loan payment correctly, before the 10 day grace period. Very inexperienced loan processors. In the past we have always gone to a mortgage company for our home purchases and refinances but figured we would try MVFCU.

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  Gina Sabanty

  5

  I was one of the original member service reps hired to open that branch in Haverhill. Even though I no longer live or work in Haverhill anymore, I still do all my banking there. They are wonderful people.

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  Deena Campbell

  2

  Online banking is great (when it’s working) but always seems to have issues. Sometimes I can’t log into my account for hours at a time. More often than not I’m reading “Something went wrong. Please try again.” When trying to log in.

  Response from the owner

  If you need help accessing your online banking, please reach out to our support team at 800-356-0067 and we'll do our best to help you.

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  Jonathan Castillo

  5

  I been a MVCU member three years already and I love it. The app is easy to deposit checks or transfer money. Branches are located very convenient and costumer service is awesome. Overall I would definitely recommend MVCU

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  Debbie Mason

  5

  Everyone I have dealt with is nice and friendly. They are helpful. The lines always go fast. I have had them as my bank for many years and wouldn't go anywhere else.

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  RED Hamachi

  2

  I've had mvcu for 3 years now I always kept my balance into the positive unfortunately now it's in the negative cuz I'm struggling financially When I first went negative it was due to me forgetting to unsubscribe from something but I cleared it but even if it's $3.00 that gets charged to my account I get chargerd with $20 into fees that's ridiculous it's making me more negative it's kind of Overkill I don't think I'm going to keep this Bank anymore

  Response from the owner

  We’re glad to hear you’ve been a member for 3 years. If you have a question about overdraft fees, please call our support team so we can help you directly: 800-356-0067.