Members Cooperative Credit Union Elm Ave, Moose Lake

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  Chrissy Gamst

  4

  I really miss the days of a human answering the phone. I was on hold for over 10 minutes. Please bring this feature back. Update: I have had a number of good experiences with Moose Lake Members. I do wish a human would answer the phone, but it is what it is. Thank you!

  Response from the owner

  Hello Chrissy, We sincerely apologize for your frustration. We pride ourselves on providing great member service and we are disappointed to learn that you had anything less than a stellar experience with us, and are very sorry to hear we've disappointed you. We would be happy to connect you with one of our team members if you would appreciate a call or contact to discuss the issue further by emailing [email protected] your contact information and the best number to reach you at. Thank you, MCCU

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  Casey Powell

  5

  WOW the customer service during a family crisis was superb. Kathy went above and beyond to assure that our needs were met on a tight schedule as we all live in Texas. The lobby staff was very accommodating, understanding and helpful during my in-person visits and with Covid19 restrictions. I will forever be grateful for Kathy’s assistance during my uncle’s passing.

  Response from the owner

  Hello Casey, Thank you for leaving such a nice review! We take pride in giving outstanding service to each member and we’re pleased to receive your compliments. Kathy will be pleased to learn of your high praise. Thank you! MCCU

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  Tina Morgan

  3

  The drive thru employees in Moose Lake are wonderful. They deserve 5 stars! The credit union itself has gone down hill as far as typical "perks"and policies go.

  Response from the owner

  Hello Tina, Thank you for leaving us a review. Your feedback is very important for us to continue to improve our services, and will forward your feedback to the appropriate parties. We hope to see you again soon, to try to make your experience with us even better. Thank you, MCCU

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  Erik

  3

  I have not had a bad frustrating event with them yet but every time I've gone to the atm at night it wasn't in operation. Also the ATM does not have a deposit function. A paycheck Direct deposit into account is not available right away which is annoying, instead it shows as pending. They do have free online bill pay. Applied for a loan but could not get it even with very good credit oddly. I've never had a late payment in my life.

  Response from the owner

  Hello Erik, Thank you for leaving us a review. Your feedback is very important for us to continue to improve our services, and will forward your feedback to the appropriate parties. We hope to see you again soon, to try to make your experience with us even better. Thank you! MCCU

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  Alexis O'Brien

  4

  My dad uses this bank and i had to put some money in his account last week. When i pulled up i was able to face to face with someone via screen and that was a relief. I was not sure how to use the tube things and she was helpful.

  Response from the owner

  Hello Alexis, Thank you for leaving us a review! We take pride in giving outstanding service to each member and we’re pleased to receive your compliments. Thank you! MCCU

• S

  Sarah Macho

  5

  I just opened an account & obtained the best possible car loan available. Customer service was amazing! Kathy G went above & beyond to quickly help me with everything I needed & made it so easy!

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  Eric Jacobson

  3

  Not the brilliant local establishment it was but okay as credit unions go. Expanded business opportunities gained during the merger also are reflected in a loss of personal attention and flexibility. Hours of opperation could be better (longer) and services could be faster (they always seem understaffed now). But it's in town.

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  B H

  1

  Horrid bank if you win on a lottery ticket take it to Wells Fargo where they don't try and put a 7 day hold on it. Even with a membership. Rude staff. I recommend Northwoods down the road.

  Response from the owner

  Hello Blaize, We want to sincerely apologize that our service did not satisfy your expectations. We pride ourselves on providing great member service and we'd like to provide the same for you. To further address your concern, we’d like to learn more about your situation and what happened so we can assist in any way possible. Please give us a call at: (218) 625-8500 (or toll free: 1-800-296-8871) or email us at: [email protected] and we will get back to you promptly. We look forward to hearing from you. Thank you, MCCU

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  Andy Olson

  1

  This place has gone nowhere but downhill since the merger. Used to have that "small town" feel to it, but now when I walk in the lobby I don't recognize anyone. It's no secret why half the town is bringing their business to the Bank.

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  Jeff Olson

  1

  This service is the worst you try to call and ask your balance it takes twenty minutes of listening to a recording before someone can answer to help you there has to be a better way to get thru on the phone it wouldn't be so bad but I tried calling right after leaving and there was one person in there when I left it is faster to go back in and ask. This is rediculas when you can call any other babnk in town and talk to a person in a minute

  Response from the owner

  Hello Jeff, We want to sincerely apologize that our service did not satisfy your expectations. We pride ourselves on providing great member service and support to each of our members, and we are disappointed to learn that you had anything less than a stellar experience with us. If you’d like to discuss this matter further, please give us a call at: (218) 625-8500 (or toll free: 1-800-296-8871) or email us at: [email protected] and we will get back to you promptly. We look forward to hearing from you. Thank you, MCCU