Members Cooperative Credit Union 6th Ave, Isanti

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• J

  Jeff Cortez

  1

  Have had nothing but problems with this bank sense the switch in the process of closing all my accounts with them and never returning can't even get a hold of anyone. What a joke

  Response from the owner

  Hi Jeff, We sincerely apologize that our service didn’t satisfy your expectations. We pride ourselves on great member service and we’re disappointed to learn that you had anything less than a stellar experience with us. We’d be happy to connect you with one of our team members if you would email us at [email protected] with your contact information and a good time to reach you. We look forward to hearing from you. Thank you, MCCU

• K

  Korinn Fazendin

  1

  I think this back is actually worse than Wells Fargo and I had no idea that was possible. I had closed my accounts in November if 2020, and what do you know, there is more stimulus money! Well, the bank is suppose to return the money to the IRS but guess what? It never was. For my 2nd AND 3rd stimulus. So now I still haven’t received either, I’ve been back and forth between this dumb bank and the IRS and I’ve gotten nowhere. It’s like they don’t want to help you. And I’m pretty sure someone here stole my money because how does the IRS not receive not only 1 but 2 rejected stimulus payments?

• T

  Tyler Ott

  1

  The staff I have spoke with have been incredibly helpful however in a situation where they accepted payments on a loan that was no longer being serviced by them their true colors started to show. I called in and requested to speak to a manager about their finance department not returning the payment and a week later they had made no attempt to contact me. I understand how busy businesses are but choosing to not respond in a matter like this make them look uninterested in helping their members. I would not recommend this credit union. There are much better credit unions that are more organized in the area.

  Response from the owner

  Hello Tyler, We're very sorry to hear we've disappointed you. We work very hard to serve our members and are committed to doing so. Would you be willing to relay your concerns and/or share your contact information? I'm certain a member of our management team would appreciate the opportunity to talk with you. If interested, please email your contact information to [email protected] and the best number to reach you at. Thank you, MCCU

• J

  Jaime Barry

  1

  For all online and phone payments they have a $12 "convenience fee". It's 2018, online banking is no longer a convenience in the banking word, it's apart of the industry. This is the only bank the I have crossed that has this fee. At $12 a month that's $144 a year. On just a 36 month car loan it will add $432 to use their "convenient" online banking payment system. This should be taken into consideration along with the interest rate, even though they might have the lowest rate this fee really adds up.

• R

  Ryan Oliver

  2

  If you want a financial Institution that operates like its 1890 then this is the place for you. Very inconvenient hours and good luck actually talking to someone if you try to call. The only reason that I didn't give them one star is the people are at least very friendly and they have free popcorn on fridays.

  Response from the owner

  Hello Ryan, We want to sincerely apologize that our service did not satisfy your expectations. We pride ourselves on providing great member service and we are disappointed to learn that you had anything less than a stellar experience with us. We would be happy to connect you with one of our team members for further assistance, if you could please email: [email protected] your contact information and the best number to reach you at. Thank you, MCCU

• L

  Lee Reed

  1

  Used to be a great place to bank back when it was lake state, now it's a joke.

  Response from the owner

  Hello Lee, We're very sorry to hear we've disappointed you. We work very hard to serve our members and are committed to doing so. Would you be willing to relay your concerns and/or share your contact information? I'm certain a member of our management team would appreciate the opportunity to talk with you. If interested, please email your contact information to [email protected] and the best number to reach you at. Thank you, MCCU

• K

  Kevin Jungels

  1

  Sat on hold for over 20 minutes trying to get ahold of someone to ask 2 simple questions (never actually talked to anyone). I've had 2 loans through this place and I would think twice before I get a third. Very disappointing.

  Response from the owner

  Hello Kevin, We sincerely apologize for your frustration. We pride ourselves on providing great member service and we are disappointed to learn that you had anything less than a stellar experience with us, and are very sorry to hear we've disappointed you. We would be happy to connect you with one of our team members if you would appreciate a call or contact to help answer your questions by emailing [email protected] your contact information and the best number to reach you at. Thank you, MCCU

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  Glenn Roberts

  1

  Stay away from this town unless you like to be harassed and ticketed by the local police. Officer Hagen apparently is trying to make a name for himself and is already well known in town and about. After my bad experience while driving through town, I have spoken with others who have also experienced his wrath. I will bring no more business to this town.

• A

  Atwell Andre

  3

  Basic credit union, nobody is perfect, they lose 2 stars because their branch ATM doesnt allow for Cash deposits, which my prior 4 credit unions did.

  Response from the owner

  Hello Attewell, Thank you for leaving us a review. Your feedback is very important for us to continue to improve our services, and will forward your feedback to the appropriate parties. We hope to see you again soon, to try to make your experience with us even better. Thank you, MCCU

• K

  Kurt Triemert

  3

  Best place to bank at. The staff is super nice and have actually helped to save us money. But since they've changed the name it doesn't have the personal-hometown feel anymore.