Mariner Finance W Yokuts Ave Ste. C, Stockton

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  Jan Cervelli

  5

  These are difficult times and I greatly appreciated Ali treating me with respect and dignity while assisting me with my financial needs. Ali listened to me and was supportive. He even offered options I hadn’t considered. In the end, instead of being stressed I literally was positively relieved.

  Response from the owner

  Jan Cervelli, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Lena Reyes

  5

  Staff is friendly and hospitable. Showing professional and efficient service. Transaction completed in less than 2 hours. Well done.

  Response from the owner

  Lena Reyes, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Christine Sarosario

  1

  Although Sarah was nice and very caring throughout my loan process, I feel deceived on the information provided to me. I received a load back in Aug/Sept (I forgot what month) and was told that since Christmas "The holidays" was coming up, that Mariners had a deferment option for those struggling in the month of December. Well..... When I called, I was told I was not qualified and was also told I cannot be I formed why. I was really bummed thinking I have been on time with payments and wanting to paysooner then due date (And, I have another thing to say about that). I remember telling Sarah that I would make earlier (twice a month) payments than waiting until the due date and even adding a few dollars to help principal. She was saying that is totally fine and I could call to ensure my account will be fine from there as earlier payments are being made. I call just last week and now they are saying they do not recommend that. I'm like what?!?!?! The tone on the phone was just like "too bad" type of tone with no care of who their clients were. I really wish I could go back in time and recall this loan. I came in thinking I would get the loan I imagined and sticking with a company that cared about helping their clients but I was wrong. I got the loan and pay on time and I get thee worse responses, Customer Service over the phone and I feel like they could care less once they got you locked in with the interest. This is my fault and I feel deceived and manipulated. Please do not verbally give your clients information to make them feel great then stab their customers in the back. I'm stuck now and I will do my best to pay the principal down to get the hell outta this loan. I will be keeping track of every penny I pay. I would to be deceived and robbed of what I am putting in. I will definitely be calling customer relations. Hope they fine my story useful. I hope!

  Response from the owner

  Christine Sarosario, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Cynthia mcdonald

  3

  I have never had to wait 3 days for a company to make a decision on whether or not they are going to give you a loan. I had to keep calling them to find out what was going on.

  Response from the owner

  Cynthia mcdonald, we apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Larue Lee

  5

  Ali and the rest of the staff very friendly and they do there best to get you the funds you need or close to that amount. Thanks so much for assisting me with a financial need.

  Response from the owner

  Larue Lee, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Michelle Gourley

  5

  Racel was extremely helpful .with my application. She walked me thur it very nicely and calmly

  Response from the owner

  Michelle Gourley, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Maia Sugabo

  5

  Juan and Sarah are really helpful. And even with my existing loan they manage to do another loan for me as i am short of cash. I would recommend mariner finance to everyone who needed money.

  Response from the owner

  Maia Sugabo, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Albert Hernandez

  5

  Mariner finance changed my overall perspective about the financial institution, and in a good way. The last thing anyone wants is to be pressured to take loans, or make any sudden commitments that may or may not benefit them in the long run. Also, I've dealt with other institutions and I've never been walked through the steps of getting a loan like I did with Mariner finance. I got a loan through Mariner Finance three years ago and they eventually offered to pay the remaining balance of my Tacoma , and consolidate my current loan debt with the truck payments. I ended up saving money , and turning 1 unsecured loan into 1 big secured loan- which will line me up well when I decide to get a house. They never got frustrated with me when I asked 1,000 questions on the phone, and always responded back to my voice messages. Sarah and Megan are from another planet. I don't know how they do it, but these two beautiful souls are so passionate about their jobs, and are ninjas when it comes to finding alternative methods in order to make the customer happy. Every time I spoke with them on the phone - they were cheerful, funny, easy to understand, and had tremendous patience. They deserve happiness, abundance, and everything else that life has to offer. I can't thank them enough for what they did for me. If you're looking for a personal loan, auto loan, or mortgage loan, give Mariner Finance a try. This office is amazing, and so is the Santa Ana office. I believe everything happens for a reason, and I'm so thankful I was able to cross paths with this institution. Again, hands down the best experience I ever had with personal loans, and I would recommend them to anyone out there who's looking for professionalism guidance, and of course great rates!

  Response from the owner

  Albert, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Betty Zirate

  5

  I had the pleasure of working with Ms. Sarah H. and she was amazing! Super professional, fast & funny. She called me one evening & the next day the funds were in my acct. The process was fast & the paperwork was normal but Ms. Sarah made it simple & made me feel very comfortable! She's the best I've ever worked with!! I Highly recommend Mariner financial!!!

  Response from the owner

  We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Azure Poe

  5

  Ali was nice and professional. Ali went above and beyond for me with great customer service. I enjoyed talking to him. Thank you for all your help. Thanks again Ali

  Response from the owner

  Azure Poe, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.