Mariner Finance Truman St, San Fernando

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  t mob

  5

  Incredible women who did an amazing job helping me with my needs no hassle on professionalism to its finest thank you for your amazing work .

  Response from the owner

  t mob, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Gemma B

  5

  This is a wonderful lender. I like the humanity in the red tape. Sandra is the best. Very kind, responsive. Although they are under staffed and difficult to connect with on the phone, once you do connect with them, it becomes immediately clear that you’re in great hands.

  Response from the owner

  Gemma Berry, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  29 11 (‪Sash‬)

  1

  I went to Mariner Finance asking about a personal loan. After getting through the paperwork, they came up with the idea of taking over my car loan from the company who previously held it and giving me an amount of cash. Unfortunately, through these hard times with COVID I became two payments behind. I talked to a representative that said I could make a 1st of the month payment and a mid month payment and be square. Then today I received a very angry phone call from the female manager of this store demanding I pay by the end of the day or else my car would be repo'd. She yelled a lot, told me to "stop talking and listen." I don't understand why it seemed so personal to her that I felt like, by her reaction, that I personally hurt her in some way. I asked to speak with her supervisor. She said, "Okay but you better answer the phone" and hung up on me. I just don't understand the attitude. If I'd known I'd face this, I'd never get any loan from them and I won't be recommending them in the future.

  Response from the owner

  Sahastri Hercules, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Richard Liberman

  5

  I was so happy when Sandra assisted me when I was unable to pay on-time, she helped me refinance and sent money to my bank account to help me in this difficult time of unemployment the past year. Everyone I have worked with their are professional and personable. I feel they really put the client's needs as a top priority.

  Response from the owner

  Richard, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Ronnie Dell

  5

  Friendly, not crowded, professional, and these folks will stick with you, and help you until your needs are met. You will feel so good when they approve your loan. They will do everything they can to help you get it. ms.Baez, and Nicson, are great at helping you, and being there for you. Thanks so very much.

  Response from the owner

  Ronnie Dell, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  south of the border panda

  5

  Sandra baez is amazing helpful and has great customer service

  Response from the owner

  south of the border panda, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  James Sims

  1

  I applied online for a loan through this company and was contacted shortly thereafter by a representative at their San Fernando office. After a couple of conversations, I decided to move forward with the process and sent in all of the requested documentation. 2 days later I visited the office after driving almost 90 minutes out of my way. After reaching the office and sitting there another 45 to 50 minutes while they seem to try to get organized, I was finally greeted by the rep and we sat down to finalize the loan. I was very surprised to find that the loan they were now getting processed was 17% higher in interest than I was quoted as well as over $150 more per month and an extra year term. It was a witch. After the rep try to convince me in every way that it was a good deal, I walked. I will never return to this company and I would never recommend them. Totally deceptive.

  Response from the owner

  James, Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. We would like to hear more about your experience and look forward to hearing from you. Please contact our Customer Relations Department at 844-338-2080 to discuss in more detail.

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  Guillermo Alvarado

  5

  Christine and Amber were great. They were in constant communication with me to make sure I had all the correct paperwork turned in. The service was smooth and faster than was expected. Thank you for your great service.

  Response from the owner

  Guillermo, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Khyell Martin

  5

  Thank you Sandra for going above and beyond really took care of me. I know it took a second to get back but I wanted you to know I really appreciate the help and professionalism.

  Response from the owner

  Khyell Martin, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Carina Jacob

  5

  Sophia was very responsive and easy to work with! She was always professional and thorough!

  Response from the owner

  Carina, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.