Mariner Finance FL, Cocoa

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$2500

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• C

  Candice Smith

  1

  I've used this branch several times in the past and was pleased with the service. I went back yesterday and it was a completely different experience. I was told I was approved for $4000 and had to come into the office to sign. When I got to the office I was told I was only going to be able to get $3500 due to my income. Before I was handed my check I was asked to endorse a separate check that was presented to me upside-down so that I couldn't see the amount and then was quickly pulled away. After I left the office I reviewed my paperwork and discovered that the"secret" check was for $500 which meant that my loan was for the original about of $4000 but I only received $3500. There reasoning was that it was for a home and auto policy. I have canceled the policy and now have to wait 30 days for the $500 dollars to be refunded to me. This is all very shady and I will not be returning nor would I recommend their service to anyone.

  Response from the owner

  Candice Smith, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Diana Chagnon

  5

  I have used Mariner Finance for my needs for several years and will continue to turn to them for their ease of process and extreme friendliness!

  Response from the owner

  Diana Chagnon, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Kelly Wooley

  5

  Mariner has always been there for my family when we needed assistance. Arthur works really hard to make sure things happen and are done right.

  Response from the owner

  Kelly Wooley, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Princetta Bently

  5

  Amazing Team Always made me feel comfortable when it comes down for making the right choice Thank you all

  Response from the owner

  Princetta Bently, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Dorothy Turner

  5

  Mariner Finance, great company to do business with. My initial experience was a check in my mail box in the amount of $2,500 no queztions asked, took check to bank imprinted and was told check was legit, cashed check without paying any fee then called finance company who told me that i could come in for another loan. Oh!!! when i received the check a letter was with it explaining this was a loan and how much i would pay monthly if i decided to cash the check. Ot has been several years since and i am still doing business with them. Special shout out to everyone at the Cocoa Office

  Response from the owner

  Dorothy, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Jollydrey Elmore

  5

  Kathy,Jeremy, and Arthur are all amazing. They actually gave me hope in knowing their are great people out their that are willing to help out those with not so good credit and give them a chance to rebuild their credit. All I can say is AMAZING COMPANY!

  Response from the owner

  Jollydrey, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Derrick Mikolajek

  5

  Tried using the app for a loan 😅 (don't bother) went to the Cocoa branch and was more than happy with my experience there.

  Response from the owner

  Derrick Mikolajek, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Eneida Rodriguez

  5

  ALWAYS an EXCELLENT CUSTOMER CARING. OUTSTANDING, FAST AND ACCURATE SERVICE.

  Response from the owner

  Eneida Rodriguez, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Stan Zapanas

  5

  Mariner finance has been a great company to do business with. The staff is personable and professional with the knowledge needed to help with one’s financial questions and needs!

  Response from the owner

  Stan, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Alyson Hilton

  5

  Mariner Finance: Came at a good time! I needed a little extra funds... they were looking for clients. Good fit, huh? I thought so too until this morning when CREDIT KARMA sent an ‘alert’ saying “ARE YOU AWARE SOMEONE JUST DID A HARD INQUIRY ON YOUR ACCOUNT”? WHAT?? Absolutely NOT!! They PULLED a HARD COOY credit with OUT my knowledge OR authorization! Mariner did contact ME yesterday.asking if I needed any loans... I replied “NOT RIGHT NOW but may do so in a few weeks... Arthur at Mariner Finance DID A HARD COPY REQUEST, not a SOFT one but a HARD COPY... without me KNOWING ANYTHING ABOUT IT! This has NO repercussions for HIM OR THEM... But will FOLLOW my credit around for a FEW YEARS!! ITS PRETTY DARN CONVENIENT THAT NOTIFICATIONS ARE SENT DURING NON OFFICE DAYS AND HOURS LEAVING CUSTOMERS (LIKE YOU AND ME)...with just a place (like this) to VENT! That’s it! Goes no where. Nobody wants to address anything now days especially if the customer is NOT at fault! This is what our customer service has come down to. I REMEMBER WHEN CUSTOMERS CAME FIRST I’ve been trying for SIX years to increase credit score (after 26 yr marriage ended) and definitely don’t need an “OUTSIDER” to access my information, in order to meet a daily quota! VERY DISAPPOINTED IN FLORIDA MARINER!

  Response from the owner

  Ms. Johnson, Mariner Finance takes all customer concerns seriously. We appreciate you bringing this matter to our attention and are disappointed to hear that your experience was not consistent with the high level of service our customers have come to expect. We would like to hear more about your experience and look forward to hearing from you. Please contact our Customer Relations Department at 844-338-2080 to discuss in more detail.