Mariner Finance Fox Valley Ctr, Arnold

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  Nancy Watters

  5

  I have to say that Turquoia Wyatt made my experience very easy and pleasant. She is so accommodating and great to deal with. Very friendly, and personable and knowledgable at the same time.

  Response from the owner

  Nancy Watters, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Cherri Abernathy

  1

  Do not use this company!!! When you pay off your loan the call you and tell you that you still owe money even though you made the payoff based on the online account. Nothing but a ripoff with an interest rate of over 30%.

  Response from the owner

  Cherri Abernathy, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

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  Russell Lowell

  5

  Everyone was very helpful throughout the loan process. I know that they are willing and able to do they can for anyone

  Response from the owner

  Russell Lowell, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Travis McCullen

  4

  It took a while there was some sort of issue with their system but both the ladies in the office went above and beyond to get me taken care of as quickly as possible If it wasn't for the system issue it would have absolutely been a 5 star experience and I dont usually write reviews on places

  Response from the owner

  Travis, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Dr. Kofi Nyamekye

  5

  The associate, Alesha Nelson, with whom I do business, is a highly professional!

  Response from the owner

  Kofi, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

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  Trudy Ellison

  5

  I placed my call early in the morning, they sent me a link to upload my information and verified it and approved my loan with in a few hours. My money was deposited the next morning in my account. All of this without leaving the comfort of my own home.

  Response from the owner

  Trudy, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Larry Conrad

  5

  Easy to deal with Megan was great

  Response from the owner

  Larry Conrad, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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  Jenn Williams

  3

  The interactions I had with people here were fine. I just didnt like when they went "paperless". Which just meant they strolled sending monthly bills. I mail my check every month to avail the online payment fee so it just made it a little more inconvenient for me. But fine be paperless. Except they constantly mail me offers to borrow more money. So they aren't paperless. And lastly, they finally got an online account thing. Except you can only make payments and see what your last payment was. There is no way to determine what your total balance is aside from calling the branch during business hours which is also super inconvenient for me. I'm trying to pay the loan off in the promotional no interest if paid in 2 tears time and I like to make sure I'm on track. So overall, not exactly a bad experience, but I would never use them for another loan when they make it this inconvenient for me to make payments and check my balance.

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  Lauren Scydick

  1

  These people are sooo very rude and have an excuse for everything AND don't let you finish a single sentence without them putting their two words in. All they have to do is listen to someones concern and appreciate it but instead they would rather get defensive and rude. Very unprofessional, if you ask me. Oh, and even if you have a grace period you'll still get harassed the day after you'r due date. This Company was great, when I first got involved... I'm pretty sure another Company took over and brought these stuck up women to do the job. Not judging, my opinion. If you need the loan, do it, but stand you'r grounds with these people and make sure you repeat any concerns because they do not listed and obviously don't care. P.S Megan and Terquoya.... learn to listen and respect peoples concerns... hanging up on people is not the answer to professionalism, it's just plan rude and immature, and saying have a nice day right before you hang the phone up doesn't make it any better. I really hope you'r company reads this review and learn from it. I am more than a nice, respectable and professional young woman and don't have these issues or ever leave bad reviews but I feel this time it needs to be done so individuals can realize the impression they are leaving for their company.

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  Tim Sells

  5

  Megan made my experience easy and she helped me every step. Ty

  Response from the owner

  Tim, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.