Legend Bank Whitesboro US, Whitesboro

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• M

  Marc Rolnick

  2

  The people in the bank itself are very friendly . But try and do something online is a complete joke. I paid a bill online, the bank showed it twice coming out when it should of been one withdrawal. I set up another bill pay, the bank took it out before the due date. And it wasn’t even the right amount so I know it wasn’t a mistake on my end.. but they refuse to acknowledge that. It’s ok for just a bank.. but don’t pay anything online.. you will get screwed

  Response from the owner

  I apologize for the issues you have experienced with your electronic bill payments. We have a robust digital banking system for our customers and offer a lot of new convenience banking options to provide customers with the ability to bank anytime, anywhere. With this in mind, we are sorry to hear that your experience with our online bill pay service has fallen short of your expectations. I have spoken with the manager of our Whitesboro branch as well as our Customer Care manager to research your situation further. They have provided me an audit of your transactions and more information. We will contact you directly so that we can discuss this with you and provide clarity on what occurred in this situation.

• M

  Mike D.

  5

  This bank does alot of things others do not. Highly recommend them.

  Response from the owner

  Thank you so very much Mike! We really appreciate your feedback. It's our privilege to serve you.