Lake Area Bank W Broadway Ave, Forest Lake

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• R

  Randy Maitrejean Sr

  5

  normaly they are great.but i cant seam to get signed in. must be something with my login.

• E

  Elayne Bleser Neumann

  5

  Lake Area Bank is a wonderful business to work with. It's small enough that they know who you are; when you call in it's a person that answers the phone not an automated system; if there's ever a problem they are great about resolving it right away. Although I've banked with them for over 25 years I have also had accounts at several other banks for various reasons. Lake Area Bank outshines all of them in terms of service and accuracy!

  Response from the owner

  Thank you for your 5-star review and wonderful comments, Elayne. We appreciate your kind words and truly value our relationship.

• N

  Nat K

  1

  Every time we go in the employees never wear a mask. Obviously safety of their customers is not a priority!! I will be taking my money else wear. Would rather bank with someone who cares about others!

  Response from the owner

  The safety of our customers and staff remains our top priority. We take several steps each and every day to keep everyone safe including masking, social distancing, plexiglass shields and frequent sanitation of our common areas. Occasionally, when no customers are in the branch, a staff person may momentarily remove their mask and social distance from other staff members. However, when a customer enters the building, the masks are promptly put back on unless there are medical reasons. We apologize your expectations were not met and welcome the opportunity to speak further.

• D

  Drac 1717

  2

  While asking some simple questions about opening an account here Shauna was helping me. As I asked questions she kept tapping her nails on the counter like I was wasting her time and when I got confused and a little tongue tied while trying to ask about overdraft fees she kept giving me looks like I was an idiot. Found out later that she is the boss there, in my experiences the ones running the place need to be at the top of the list of patience and being pleasant and she definitely isn't up there. If it wasn't so convenient to bank there living in town myself I wouldn't go back because of Shauna

• A

  Aric Bandy

  1

  I had a terrible experience with Lake Area Bank. I would stay away. Their systems were terrible and people wouldn't follow up. I kept having to track people down to get answers to issues created by their own systems. Despite costing me extra money, I moved my HELOC to another bank just so I wouldn't have to deal with Lake Area any longer.

  Response from the owner

  It is our goal to provide quality service and are sorry your expectations weren’t met. Upon receiving your HELOC, there is a process to allow you to review account information as well as statements online. Although, this might feel cumbersome, it is necessary to maintain privacy and security.

• J

  Jade Len

  1

  Walked in and promptly walked out. None of them were wearing masks. Other then that, customer service has always been on the rude side.

  Response from the owner

  We apologize you were unhappy with your last visit. We take every precaution to keep our customers and staff safe during this pandemic. That includes masking, social distancing, plexiglass shields and frequent sanitation. Occasionally, when no customers are in the branch, a staff person may momentarily remove their mask and social distance from other staff members. However, when a customer enters the building, the masks are promptly put back on. Additionally, it is our goal to provide quality customer service to each and every customer, and are sorry your expectations weren’t met. If there is a particular staff member you’ve had a poor experience with, we would welcome the opportunity to discuss this with you in order to address this with that individual. If you are open to this, please contact our branch manager, Sonja Kaiser, at 651-464-9001.

• d

  donald baber

  5

  Ive been a lake area bank customer over thirty years and have always been satisfied with our experience. Not overly thrilled about the new location but we will adapt.

  Response from the owner

  Thank you for your feedback! We appreciate your long-term business!

• T

  Tracey Faschingbauer

  5

  Denise is always very friendly and takes care of me. I also appreciate how Jake spends time looking at how we can work together!

  Response from the owner

  Thank you, Tracey! We appreciate your feedback and value your business!

• M

  Mike Kaeding

  5

  This local bank is staffed with some really nice people. I always enjoy visiting the bank and they are good about helping me with any issue I might have.

  Response from the owner

  Thank you for your positive feedback, Mike!

• D

  Dawn Murphy

  3

  The People that work Here are great, I just really miss the Drive thru!