Kinecta Federal Credit Union - Woodland Hills Victory Blvd, Woodland Hills

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• B

  BERT MIQUIABAS

  5

  KINECTA CREDIT UNION @ Woodland Hills Branch as always is very helpful to my needs. Special mention to Janaka and Johanna who helped me facilitate and processed my CAR LOAN… they helped me materialize my dream car! They made it as easy as 1 2 3! with their excellent service true indeed at KINECTA - banking done different! KINECTA is lucky to have Janaka and Johanna…. Very professional and friendly! Kudos to you guys and whole staff at KINECTA WOODLAND HILLS BRANCH! Goodluck to you all and continue your outstanding service to your clients! Once again thank you so much!

• A

  Alex

  1

  This is for the KFCU website... horrible experience. Especially once you let customer service know how disappointed you are with the service of the CU only to then have to reset your password on a frequent basis ever since. In all my IT years of experience... then again it's just a coincidence I'm sure.

  Response from the owner

  We’re very sorry to hear that we’ve disappointed you, Alex. Please know that your feedback is very important to us. We aim for a high standard of service and will work diligently to improve any area that isn’t excellent. We would like to better understand your situation and provide any assistance we can. Would you please email your contact information to [email protected] so we may reach out to you? Thank you.

• G

  Gladis Aparicio

  5

  It has taken me a while to write this review since I am new to this. A few weeks ago I visited the branch and I was very pleased with the attention I received. I was not aware that I needed an appointment. I explained my circumstances to Edwin the assistant manager and he was very helpful. He went out of his way to explain to me all of my options and scheduled the next available appointment. Edwin was very knowledgeable and kind. At my age and during these times kindness and patience is exactly what I need. Thank you Edwin for all your help. You are great. I recommend Kinecta Credit Union Bank to all my friends.

  Response from the owner

  Hi Gladis. Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

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  Peter Rhinehart

  1

  Worst customer service!, I'm so dissatisfied with this office. My father recently died and had a loan with this horrible company that has zero sympathy for a family that's grieving. I was told that they couldn't help after I provided them with confirmation of payment and other documents for justification. They stated "it's our policy, and would have to be handled by someone else". This branch obviously does not care about/handle their due diligence to help people with a good standing.

  Response from the owner

  We’re very sorry to hear about your loss Peter. Our sincere apologies for not meeting your expectations nor our standards of excellence. Your feedback is very important to us. We would like to better understand your situation and see if there is anything we can do to improve it. Would you please send your phone number to [email protected] so we can reach out to you? Thank you!

• K

  Kevin McEvoy

  1

  DO NOT DO BUSINESS WITH THIS INSTITUTION!!!! They have horrible customer service and ridiculously long hold times on checks deposited from known sources. I've spent a total of about 8 hours on hold this week trying to get things resolved. They simply don't care and said I was welcome to take my business elsewhere. I WILL.

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  Ramon Escareno

  5

  Ms. Amanda Fernandez did an amazing job getting my used car loan approved in a matter of a few hours. Amanda was very professional, courteous, and helpful in making sure my loan was funded the same day. Thanks a lot Amanda, keep up the good work.

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  David Davido

  5

  Amanda has been great in every way! Always says hi when I come in. Remembers Clients Names, Attentive, Professional and a Pleasure dealing with her! Goes above and beyond to help me! Cant thank her enough!

  Response from the owner

  That's great to hear, David! We love helping members, and we’re glad to know we’ve made a difference. We'll be sure to share your feedback with Amanda and his/her supervisor.

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  Marina williams

  5

  I wish I could do all my banking there. Since I live in Santa Rosa Valley, I do my banking over the phone. My support there is Cora. She is helpful, courteous and intelligent. A pleasure to work with all these years!

• B

  Barbara Lee

  5

  Great place to bank! Cora and Bart are the best. Also when go to the tellers they are very friendly! Bankers help me get the best for my money.

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  Richie Paz. Eguizabal

  1

  the worst ever they never answer the phone disclose purchases i made with my card publicly. I think its very rude.

  Response from the owner

  Hello Richie. We are sorry to hear that. Allow us to take a closer look at this for you. Would you please send us your contact information to [email protected] so we're able to best assist you. Thank you.