Kinecta Federal Credit Union - Brea E Imperial Hwy, Brea

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• M

  Mark Bishop

  3

  I would have good things to say about them ....but the Pandamic hit me hard, Kinecta charged me for NSF fees and I had 0 zero money for months, lost everything, job, my home, my possessions.....so they closed my account, years later and I am still homeless..... and Coinbase has 200.00 of mine that they want to send back to me.....the irony is Kinecta will take it and so ...sob.....this is how the world of banks works.

  Response from the owner

  Thank you for taking the time to share your experience, Mark. Please email your contact information to [email protected] so we may reach out to you.

• I

  Indalecio Salas

  5

  I want to appreciate employees like Vilma at the Brea location. She is my attendant I always go to. She made my day. Always makes me feel comfortable as a customer. Unlike the older big lady attendant sitting down on the left that gave me a dirty look this morning, I am part deaf please don't yell next time get up and respectfully talk to customers. Vilma redeemed the ladie's attitude. As a disabled veteran, I appreciate good customer service ettiquet.

  Response from the owner

  Hi Indalecio! Thanks for letting us know about your experience and for the shout out to Vilma. Please know that your feedback is very important to us. We aim for a high standard of service and will work diligently to improve any area that isn’t excellent. We'll be sure to share your experience with the management team. Hope to see you again soon!

• C

  Chanel Salazar

  1

  The worst branch in Orange County. The staff is rude. They are incompetent and take they’re time in moving customers. EVERY TIME I come here it takes an hour for me to get inside the building. On New Year’s Eve I stood in line for 20 min and no one moved! I ended up leaving. AVOID THIS LOCATION AT ALL COSTS!

  Response from the owner

  So sorry we did not meet your expectations, Chanel. We’ve shared your concerns with the branch manager, but should you wish to discuss your concerns further, please send us your contact information to [email protected] so we can reach out to you.

• J

  Jayne DonVito

  5

  We visited Kinecta this fall to handle the formalities needed when a member is deceased and his heir(s) must administer his holdings. An associate named Alicia Solis helped us kindly and efficiently during this difficult time, handling all the paperwork and signatures needed to re-title and consolidate accounts. She arranged for in-house notary Lori Rios to finalize the arrangements smoothly. Both bright young women gave us an extremely favorable impression of Kinecta FCU in Brea.

  Response from the owner

  Please accept our condolences for your loss, Jayne. We're glad to hear Alicia and Lori were able to alleviate some of the stress during that challenging time.

• M

  Monika Kennedy

  1

  Horrible customer service. I just went inside forgot my mask and someone working there by the name of Reyna started screaming at me and told me I have to leave because I cant come in without a mask. She told me my kuds cant be without one. She insulted me in front of other customers and workers. I will never go here again. She needs to be fired.

  Response from the owner

  Hello Monika. Your recent experience is not reflective of how we want anyone to feel when they come into one of our branches, especially during this crisis and we sincerely apologize. We would like to see how can we improve this situation. Would you please email us your contact information to [email protected] so we can reach out to you? Thank you!

• P

  Paul Wilson

  5

  Virgina and Brian associates for Kinecta are awesome. Kudos to your team for the best service ever!

  Response from the owner

  Thanks Paul!

• K

  Karen Rodriguez

  1

  By far the worst customer service. I have been with this bank for several years now and their customer care is terrible.

  Response from the owner

  We’re very sorry to hear that we’ve disappointed you, Karen. Please know that your feedback is very important to us. We aim for a high standard of service and will work diligently to improve any area that isn’t excellent. We would like to better understand your situation and see if there is anything we can do to improve it. Would you please send us your contact information to [email protected] so we can reach out to you? Thank you.

• E

  Eva Gomez

  1

  The worst.... only have 2 service reps and both are taking on long paper work transactions... and trying to have a full on conversation while the line grows bigger....

  Response from the owner

  Thank you for bringing this situation to our attention, Eva. We value your feedback, as it will help us improve the experience for all of our members. We would like to better understand your situation and see if there is anything we can do to improve it. Would you please send us a private message with your contact information so we can reach out to you? Thank you.