Keys Federal Credit Union, Marathon, FL Overseas Hwy, Marathon

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• T

  Trent Meyer

  1

  Would not recommend. They sent my payoff check to the wrong address. After a month went by I had to call them to ask why the loan was not paid off yet. They then made me call Chase to figure it out myself. Turns out they sent it to the wrong address and it wasn't even a chase address. Meanwhile I now had a double loan open on the same asset and had to pay both Chase and them. The payoff eventually went through however I lost the hundreds of dollars in extra interest that I had to pay Chase. They would not work with me at all to make this right even though they acknowledged that it was 100% their fault. Terrible customer service and relations.

  Response from the owner

  Good Evening Mr. Meyer, We apologize for the issues this error caused you. And, we feel bad that something that was supposed to be helpful to you, didn't go as planned. We are using this situation to improve our service and prevent this from happening with another member. Furthermore, we are working diligently to ensure your future membership experiences will go smoothly. Thank you for your patience and understanding. We appreciate your membership.

• S

  Shaun Wilson

  1

  If you need a bank in the Keys, well, this is definitely a bank. If you are looking for an app that allows you to check balances, or even just log in consistently, you may want to continue your search. Never have I seen a bank that updates/works on webpages and apps this often. Would be nice to access some of the features of the account other than just a cash depository. It's the 2020's people, lets update our business model and get with the 2010's at least.

  Response from the owner

  We sincerely apologize that our online services have not been satisfactory. We did identify that our Online and Mobile Banking services were not meeting the expectations of our members and, in response, our new platforms were launched last week. These are easier to use, more reliable and have upgraded features. Should you experience difficulties with logging in, downloading the app or finding the features you would like to use please contact us at 305-294-6622. We are happy to help. Thank you for taking the time to let us know where we can do better; all comments are taken into consideration.

• L

  Layne Doyle

  5

  The best bank I've used to date. No misc. fees that come out of no where which was an issue I've had with previous banks where I'd have to fight it constantly to fix the issues. Customer service is always quick to answer, polite, and helpful. Easy location and quick drive through at a good location in Marathon.

  Response from the owner

  Thank you very much for the 5-Star Review! We appreciate your membership and support.

• J

  Jane Anne

  5

  I just moved to the Florida Keys and wanted a local credit union to begin my banking. I stopped in this location in Marathon and the tellers very friendly and greeted us with a smile immediately. The branch manager was very professional and answered all my questions in a kind manner I will be back next week to open an account I would recommend this bank

  Response from the owner

  Thank you very much for the 5-Star Review! We appreciate your membership and support.

• A

  Alex Terpos

  5

  The best place to do your business with! They do their best to assist you, and their APR is much lower than any other bank's! They care for the locals, and are much easier to work with, person to person, rather than the distant, questionable internet companies! For your monetary transactions, the ONLY place you need is the Keys FCU!

  Response from the owner

  Thank you Alex. When locals help locals the whole community wins and because we are not for profit we are able to offer great rates. We are glad to have been of assistance and thank you for being a member.

• A

  Andrea

  1

  We took this auto loan out nearly 3 years ago and have always paid on time with auto pay. I always pay more and mostly ahead in payments. They sent an email offer saying, skip your payment for December for the holidays for a $40 fee. I thought sure I am pretty tight in money and could use that to get financially caught up in other areas since, I have recently relocated to Colorado and adjusting financially was difficult. We emailed the signed offer with plenty of time. We get a phone call from them, today, one day prior to the set schedule payment, stating they can't process the skip payment to December bc the account is two months ahead of payment. So the scheduled auto draft of the loan payment will be deducted tomorrow. There is nothing they can do to stop it. Apparently they say they emailed us, which we didn't get, and I asked her what did it say. She said it said to please contact them. They claim they called both of us...this may be true, I get tons of calls a day. However, I may not know who it is with out a voicemail! They called each of us once with out leaving voicemails. Today my boyfriend gets a call, answers it to find this all out. Of course there is "nothing" they can do to cancel the payment on the account that is already ahead two payments! What horrible customer care service I have ever received from a bank. A customer who has always paid on time and paid extra. When this loan is over, I will be sure to close the account permanently and will not recommended anyone to Keys Federal Credit Union in Marathon. People go to credit unions to get away from the corporate banks, however, this exactly how they treated us. Happy holidays Keys Federal, way to mess up my holidays with your poor attempt to reach out to loyal customers.

• K

  Kerry Fitzpatrick

  5

  My partner and I had a great experience at Keys FCU. Very accommodating. Thanks to the team.

  Response from the owner

  Thank you for your kind words! We're happy we were able to serve you. Best wishes for the new year!

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  Jane Hlis

  5

  Fast,efficient , friendly. Definitely a “locals” bank. Amazing communication skills throughout the bank divisions !

  Response from the owner

  Thank you for your comments. Locals Helping Locals is what we do! Our decisions are all made in the Keys by locals so you get the quick turn around time when you need it most.

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  Dunia Barrera

  5

  Excellent customer service!!i have been with this bank for about 15 yrs. would never even consider change it!!thank you to all of the marathon branch for all you guys do!!

  Response from the owner

  Thank you very much for the 5-Star Review! We appreciate your membership and support.

• A

  AJ Piotrowski

  5

  Amazing personal and very attentive service. I always feel they have my best interests in mind.

  Response from the owner

  Thank you for taking the time to comment. We want our members to save money and to help them be more financially secure. Thank you for recognizing this.