KeyBank Shapleigh Rd, Kittery

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  Lisa Olivera

  1

  My husband and I will NEVER do business with this financial institution. Loan had a 15 day grace period and they would call for payment 2 days into the grace period. Why give a grace period if you are going to call and harass my husband. Makes no sense. So we decided to pay the loan off and when we called they wouldn’t take the payment over the phone. We could either drive 2 states away to make the payment or do a wire transfer. Not customer service friendly at all. I will stay with USAA moving forward.

  Response from the owner

  Hello Lisa, thank you for reaching out. Loan payment are due on the date listed in the contract. Most loans have a 10 day grace period, not 15. We do place courtesy calls to our clients when they are late to avoid possible negative impact to their credit history. We also offer automatic payment options of course for added convenience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case#59402 if you have additional questions. Our Escalation Team is happy to call within 2 to 3 business days. Thank you.^CH

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  Jeffrey Nelson Stonebiter

  1

  This branch isn't bad. Keybank as a whole is the worst bank I have ever had. Now they have held my deposit for over a week. I deposited on Sunday the 17th, funds were supposed to be available on the 19th. Keybank presented the check to Bank of America, it was funded to Keybank and showed as being deposited in my account. The funds are not available in my account!!!! I went to the branch on the 19th and they said a hold had been placed on the check. They collected the money and are keeping it!!!!! I am done with the games! They have now lost my business!

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  Lindsey Beauregard

  1

  I have to call in to pay my loan each month--it was never a problem when it was First Niagra. Since it's been Key Bank, it's been a nightmare. I call and the automated message states it will take 1-3 minutes. I have never gotten through in less than 20 minutes, ever. The automated options are a disaster and it takes 5 minutes to just be "transferred" to a customer service rep--but then you wait on hold for 20 minutes minimum. This is a joke!

  Response from the owner

  Lindsey: I understand that change is frustrating and waiting on hold is never fun. I hope you have gotten this taken care of. If you haven't please send us an email to [email protected] and include your phone number so I can give you a call. ^KeyBank Customer Care

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  Becky Neal

  5

  Very friendly and professional employees in the Kittery branch. They are always happy to see me when I go in to the bank. The app is easy to use which is very convenient for me.

  Response from the owner

  Becky -Thank you for the rave review! We're always happy to help! ^CS

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  Michael Surtees

  1

  I have gap insurance with Key. Totaled new car in accident. Geico paid but Key refuses to take action on their Gap coverage. Unfortunately I'll have to take further action. For such a small amount it's just plain unacceptable. If they help me I'll amend my review.

  Response from the owner

  Hello Michael: Sorry to hear you totaled your car, I'm glad you're ok though. If you need some help with your insurance, you can send an email to [email protected] including your loan information along with your phone number and I'll give you a call. ^KeyBank Customer Care

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  James Burton

  5

  Sarah and Dina are both great at there jobs and go above and beyond to help there customers out and give great advice

  Response from the owner

  Hi James, we are glad to hear this! It is our goal to provide the very best in customer service. We will be sure to pass your comments on! ^PG

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  Michael Denney

  5

  I like this bank. They are always so friendly and efficient.

  Response from the owner

  Thank you, for your Kittery branch employee experience feedback Michael. Use the red key! ^JL