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Installment Loans > New York > Rochester > Jackson Hewitt Tax Service

Jackson Hewitt Tax Service Norton St, Rochester

Tax preparation
4.9
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(10)
+1 585-342-5134
https://office.jacksonhewitt.com/tax-preparation-services-locations/en/ny/rochester/1075-norton-st/10135
1075 Norton St, Rochester, NY 14621, United States
Monday9AM–7PMCLOSED
  • Monday9AM–7PM
  • TuesdayClosed
  • WednesdayClosed
  • ThursdayClosed
  • FridayClosed
  • SaturdayClosed
  • SundayClosed

Services

  • Business Tax Preparation
  • Financial Planning
  • Income Tax Return Filing
  • Income Tax Return Preparation
  • All Tax Returns
  • Audit Assistance
  • Corporate Tax
  • Financial Advisor
  • Income Tax Returns
  • Installment Agreement
  • Irs Tax Relief
  • Money Services

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Reviews

4.9 stars based on 10 reviews

  • J

    Jose Arteaga
    5

    I have used Jackson Hewitt for multiple years for my taxes. Each year they provide expert service along with extensive tax knowledge. Rob Fessner does my taxes every year and he is a pleasure to work with. You will not be disappointed!

    Response from the owner

    Hi Jose, We appreciate you taking the time to leave 5 stars! We are so happy you had another professional and knowledgeable experience with Rob. Thank you for choosing Jackson Hewitt, we hope to see you again next tax season! Please remember to recommend us to any family and friends looking for professional help with their taxes. - Stephanie, Jackson Hewitt Care Team

  • S

    Shari Costanzo
    5

    Great office! Very friendly and knowledgeable staff. I've had my taxes done here for years! Rob Fessner is awesome and a seasoned preparer with many years of experience!

  • D

    Dezire M
    5

    I love this location, I’ve been going here for the last five years. There great.

    Response from the owner

    Hello, Dezire! Thanks for the five star review of your experience with us, and for your many years of loyalty to Jackson Hewitt! We look forward to your next visit, and thank you for recommending your tax pro to others! -Danielle, Jackson Hewitt Care Team

  • R

    Raad Mohamed
    1

    The old man was not helpful at all he was racist and he focusing on charging me the money for the service Terrible terrible terrible

    Response from the owner

    Thank you for your feedback, Raad. We appreciate you! We understand your frustration and apologize for any issues that may have occurred while you were in the office and would love to discuss them with you. Please give us a call at 1.800.234.1040, and we would be more than happy to get you the dedication attention you deserve. As always, thank you for the opportunity to serve you. -Melinda, Jackson Hewitt Care Team

  • T

    Tequila Mccray
    5

    Awesome experience for over the past year's... Rob is the best everytime👍

  • B

    Bat Masterson
    5

    I take that back. Upon me really reviewing my paperwork I realized that Sabrina put me in to get a check in the mail when I have an active bank account and I also have a Jackson Hewitt American Express card .But I was never given the option of having my funds Direct Deposited. Now through this pandemic I have to wait longer and I have small children. The straw that broke the camels back is that I called the Jackson Hewitt location and spoke to Sabrina personal ly and she told me that the option is Direct Deposited I later found out she lied. I have the conversation recorded. Again terrible service I'm very shocked because she explained to me upon doing taxes she was a veteran in the field but lied to me.

    Response from the owner

    Hello Bat! Thank you for the great review of Sabrina's comfortable and professional service! Please make sure you tell your family and friends about your great experience at Jackson Hewitt! -Danielle, Jackson Hewitt Care Team

  • G

    Gabriel Huertas
    4

    Edit is on the bottom. This has been by far the worst experience I have had with a company filing my taxes. There was an "error" on a number typed by one of the agents and the denied my refund. Upon verification the number I provided on the form they asked me to fill out beforehand was 100% correct. They answered my phone to say no one was available to call back later in one hour, I have called at least 15 times after the fact and nobody from that office in Norton st has answered. I highly recommend avoiding this specific office and if you want a refund advance loan go somewhere else. They were able to fix the issue with my refund and I did receive it in a timely manner the experience I had with the receptionist being one of the worst experiences I had was also fixed and I will be returning and recommending to my relatives and friends.

    Response from the owner

    Hi Gabriel! I'm so sorry that your experience wasn't as you expected. We never want our customers to be anything less than thrilled with our service. Please contact our Corporate Client Care department at 1-800-234-1040, so we can escalate your concerns. – April, Jackson Hewitt Social Media Team.

  • R

    Robert Fessner
    5

    Rob and his team are true professionals. They are polite, kind, and very knowledgeable. I have been going to that office for many years and will continue to do so.

  • D

    Daniel Deecoy Antonetti
    5

    Sabrina Stewart was on point with everything I needed. She went above and beyond to help me with me needs. I’m very satisfied with her service and Jackson Hewitt 💯

    Response from the owner

    Formite Daily Updates, thanks so much for sharing your fantastic review feedback. You deserve nothing less than the great customer experience that Sabrina Stewart delivered! We hope to see you soon. Sonja, Jackson Hewitt Care Team

  • L

    Leemary Morales
    5

    We are returning costumers andRob was o ir taxes pro, he was great. Friendly, knowledgeable and fast. Thanks Rob

    Response from the owner

    Hello Leemary, Thank you for taking the time to leave feedback! We love hearing you had a great experience with Rob. Thank you for choosing Jackson Hewitt, we look forward to seeing you again next tax season! - Stephanie, Jackson Hewitt Care Team

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