Integrity Title Services, LLC W Duval St, Lake City

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• S

  Sharon C

  5

  They are great! Helped me understand some legal terms and completed paperwork related to a real estate tansaction faster than expected. Highly recomnend

• V

  Vanessa Rende

  1

  I am a local realtor, and it pains me to do this, but buyers, sellers, and other real estate professionals shouldn’t have to deal with this kind of incompetence. Every single transaction that our office has done through Integrity Title has had issues because of their lack of organization, care, and professionalism. They never know what’s going on. They ignore emails for days and weeks. They forget to wire commissions. They ignore obvious title issues like an under age seller until days before closing, causing unnecessary and last minute delays, not to mention a world of issues with clients who have all their stuff packed and are waiting to move on a certain day. And last but definitely not least, they don’t return calls for days. We have held back numerous times from complaining, but the file we have there currently is the last straw. Today, when I called, the receptionist who is clueless and rude, told us we couldn’t speak to a manager. I advised her that my call was a professional courtesy because of the repeated lack of quality services, but she talked over me as if it didn’t matter. She did not care and it’s obvious that the company doesn’t care about the quality of their services either. For the sake of your sanity as a buyer, seller, or realtor, do not use these people unless you want to be babysitting them 24/7 until closing, and even then, still possibly have something wrong. I speak from repeated experience. Any other local title company will do 100X a better job. Expect a Google review, as well as any other place I can leverage to warn people about the poor quality service offers. This is the last time we will be dealing with a sad, confused and frustrated client because of the total lack of professionalism from this company.

  Response from the owner

  If you had a complaint you should have contacted me directly instead of bashing me, my staff and my Business. It looks as though you may be the unprofessional one. I only remember having two closings with you but your comment makes it sound like you have sent a hundred orders to our office. The first one that came from your office had to have a probate which was no delay or incompetence on our part. The second one which is the one you are referring to now did have an issue which we also learned about at closing. I am not sure how we were supposed to know some of the parties were minors if we are not told upfront so we could let all parties know. You are blaming the wrong people. This sounds like incompetence on someone else. We have had many bad closings with rude clients, realtors, lenders but we never have went out and tried to ruin their reputation. I want to know if any of my staff is rude or is not calling our customers back in a timely manner. I have been guilty of not being able to call someone back in a timely manner as well but it is not because I don't want to speak with them but because I am a working owner/manager and can only talk to one client at a time. All of your review just sounds like you want to put blame on others when there should be no blame. Our office tries to help our fellow real estate professionals not tear them down and belittle them. If no one called you back for days then you should have called me a long time ago so this could have been addressed and taken care of. I have been in this business for 30 + years. If we were that incompetent I would not have lasted that long.

• V

  Vanessa Williams

  5

  Gets the job done in a timely manner

• S

  Shane

  1

  Very rude company. I have purchased several homes and many land purchases. There is nothing about this company that resembles professionalism. They made multiple mistakes and even managed to lose all my closing documents. I should have NEVER gave them money through the mail without first obtaining copies of the original closing documents. They ended up sending me unsigned documents they obviously scrambled to put together. I still have unsettled issues with my easement and instead of answering questions on the phone they simply block your phone number and you can't call them anymore. Not much integrity doing that to anyone. The story goes on, but in short if you want a good title company try anyone else besides Integrity Title!

  Response from the owner

  Hello d. I am not sure who you are since you did not leave your name. Our office does not block any ones phone number. I would or will talk with you to resolve whatever issue you may have with your easement or my title company. I would love to know who you spoke with here so we can get to the bottom of this situation. There is more than one Integrity Title. My office is located in Lake City, Florida. If it is my office please call me and lets talk. Thanks, Trish

• R

  Robert Gould

  5

  Integrity title service puts your needs at the top of the list. They did a very good job at getting us to the best spot you want to be, the seller of a property. You are #1 priority to them.

• M

  Meghann Rogers

  5

  Let me start by saying, I have no clue what the previous reviewer is talking about. I've used Integrity for 3 closings and they have been absolutely awesome! I've dealt with other closers in times past and service Integrity provides runs circles around them. Their rates are affordable, they are knowledgeable and I knew exactly what I needed for closing before I ever arrived. My husband has also used this team for the sale of his previous home, Trish worked diligently to make sure he closed before the payoff we had expired. (The mortgage company was a pain and only gave us 10 day pay off, out of titles control) All my questions were always answered, calls were also always answered in a timely manner. Trish and her team are upfront, honest, and professional. I will certainly continue do business with them in the future as well as recommend them to my friends and family.

• w

  walter dunn

  5

  The people at Integrity Title have helped me and my family over the years. Trish and her team are AWESOME. They take all the worry and stress out of title and document preparation. If you need Title Service they are the best.

  Response from the owner

  Thank you Walter. It is a pleasure working with you and your family. Looking forward to working with you again soon.

• A

  Angel Rogers

  5

  As a local realtor, I have completed numerous transactions with Integrity Title Services. Trish and her staff always go above and beyond to handle any issues efficiently, communicate openly, quickly and clearly, and always exhibit the utmost honesty and top-notch customer service. I highly recommend Integrity Title and do so quite regularly!

• A

  Allen Williams

  5

  Had a great experience with my closing using Integrity Title Services

• H

  Hanna Turman

  1

  I would not recommend this company to anyone! They have had my file for a whole month now and have done NOTHING!!! They will not answer the phone, nor return calls from numerous messages left from my lender or myself. Many attempts were also made through email with NO response! I stopped in today to try to get an update and Trish lashed back that "she told me she would call after she talked to the underwriter." Well, I cannot understand why we are just now getting with the underwriter when they have had my file for a month! When I told her that I would just find someone else to work my file she acted as if she could care less! That tells me she apparently doesn't need/want my business!