IH Mississippi Valley Credit Union W Carl Sandburg Dr, Galesburg

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  Kayla Schauer

  1

  I got a call from their fraud Dept this weekend telling me someone tried taking my money out of an atm in Davenport. Luckily it was declined. The fraud Dept cancelled my card and given the holiday weekend I couldn't go into the bank until Tuesday for a new card. Which was fine I understood, it was inconvenient I couldn't have access to my money for a couple days, but I understood. I made plans to leave work to go to the bank and get a new card on Tuesday. I get to the bank the line was all the way outside the door. I wait in line for 30 minutes while only two tellers worked the counters. I get up to the counter get everything taken care of all they had to do was print my new card. The guy told me it would be 5 minutes. I wait another 10 minutes, still nothing. I learn the machine is now broke and hear another worker say they will look at it but they are too busy to do it now. Me, still waiting and now have been at the bank for 45 minutes get more frustrated when I hear this especially when I left work to do this. I understand things happen, but they just seemed like they didn't care to help. I had to get back to work and they told me they would call me once my card was ready today and I could come back and get it. Since I work for a living across town I couldn't come back today, but would figure it out. I go back to work frustrated since this was something that happened to me and something the bank should of been able to take care of and didn't now I'm inconvenienced even more. Another three hours go by still no call so I call them only to be told I will just have to wait till they get it fixed very rudely. Again, this was not my fault, someone else tried to take my money, the bank didn't have the working machine to print me out a new card I still don't have access to my account for bills, not to mention I have bills that come out automatically and if this isn't fixed I will get a late fee. Basically they told me they couldn't do anything for me. That is not an acceptable answer, I have been banking there for 11 years now and I couldn't believe this service. I was told the person that took my info would call I couldn't even get a courtesy call that they are working on the problem and will take care of it, I got NOTHING! If this was their money I bet you they would be on it. Horrible customer service.

  Response from the owner

  Hey Kayla, we're sorry for the rough experience over the holiday weekend. What you've described sounds incredibly frustrating and we would like to research this further for you. Please give us a call at 309.793.6200 or send us a secure message through our online chat at IHMVCU.org. We'll also make sure your comments are forwarded to the right area.

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  Robbie Keske

  5

  Now that the lobby is open. This is a lot easier place to go. I was really on the verge of leaving IHMVCU over that. It just made it so difficult for someone who has to make weekly trips to the bank. But it's open now and I always enjoy going in. The girls at the desk know who I am and have me pulled up in the computer usually before I even get to the desk. Really one of the better experience I had at a bank

  Response from the owner

  Robbie, thank you so much for the awesome review and thank you for sticking with us throughout this tough year. We truly appreciate it. Thanks!!

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  Steven Curtice

  5

  Certainly there has been hiccups with IHMVCU , during this pandemic.With that being said the benefits of being a member and the help I've received by IHMVCU by far out way any innocence I've ever gone through. Fyi to folks, if you see that their busy , how bout try checking back another time.

  Response from the owner

  Steven, thanks for the honest and open review. We appreciate you being a member! If there is ever anything we can do to improve, please don't hesitate to reach out. Thanks!

• s

  shane keever

  3

  Where the atm is out of order more than it’s in order, seems like every time I go to use the atm it’s constantly not working, iv been to other branch’s where they have new ones I mean come on already, I’m about to just say screw it and go back to Wells Fargo...

  Response from the owner

  Shane, thanks for reaching out. Our Galesburg branch/ATM was down this weekend due to the power loss in the area from the storm. It seems like from your review though, this has happened outside of this. I will make sure to pass your message along to our team to have them look into it. Thanks again for bringing it to our attention!

• J

  Jeff Nimrick

  2

  I have tried calling and talking to someone anyone I select all the options and still never get anyone. It's say to press 1 and some one will call you back. I have call 3 times in 4 day never reached a real person or never got a call back (3 time )

  Response from the owner

  Jeff, I am so sorry you are having trouble getting a hold of us. Can you please send your phone number to the link below and we will have someone call you? Thanks so much for reaching out and letting us know. https://chat.ihmvcu.org/SightMaxAgentInterface/PreChatSurvey.aspx?accountId=1&siteId=1&queueId=2

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  Rabbit Thorgren

  5

  I absolutely love this credit union all the employees are wonderful they helped me more than anyone else I know if I have questions they will take care of anything

  Response from the owner

  We love to hear this! Thanks for taking the time to reach out and write a review. Have a great day!

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  Roger Teel

  1

  How you gonna tell me, its gonna take 7 -10 business days to refund the money that you confirmed was stolen. IT WAS YOUR FAULT!! and now because of fees. I have nothing left to live on, to feed my kids with, or gas to go to work. Your security needs a SERIOUS overhaul!! I can easily take my money and run to another bank!! Fix your problems!!!!!!

  Response from the owner

  Hi Roger, we understand your concern. Please feel free to give us a call at 309-793-6200 or send us a secure message through our online chat at IHMVCU.org and we would be happy to research this further.

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  Cheri Melissant

  5

  I called today about our loan. Travis at the Moline office answered my call. He was so nice!! His customer service skills are a 10+!! He took care of my question quickly and efficiently! You have a wonderful treasure in Travis!! He certainly provided diamond service!! In a day when people are in a hurry, this was outstanding. I felt compelled to write this because of his sincerity. Happy Holidays to you all!! ~Cheri Melissant

  Response from the owner

  Thanks for your kind words, Cheri. We're happy Travis was able to provide a great member experience over the phone. Thank you for being a member!

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  Braden Taflinger

  1

  My credit card has gotten fraud on it 5 times in 2 or three years.... Their system isn't that secure.... Getting a new bank soon 🤬

  Response from the owner

  Braden, I am so sorry to hear about this. Can you please send us your phone number via the link below? Thanks. https://chat.ihmvcu.org/SightMaxAgentInterface/PreChatSurvey.aspx?accountId=1&siteId=1&queueId=2

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  Blake Sorrells

  1

  Asked for my social out loud and when i called worried they acted like it was no big deal. Someone can cause damage with that. Im considering going to another bank the way the Galesburg branch treats it customers.