Hudson Valley Credit Union Hawkins Dr, MontgomeryCredit union
- +1 845-463-3011
- 30 Hawkins Dr, Montgomery, NY 12549, United States
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3.8 stars based on 10 reviews
Everyone here is wonderful and super helpful. The teller’s Edith and Loraine are always so nice! And big shoutout to Adam, Cindy and Barbara for helping me out with a car loan I truly appreciate all the help, they deserve high praise always 👍🍻
I've banked here for the last 8 years and only have good things to say. The tellers are always very helpful and friendly, and the management actively helps customers with their accounts to get the best interest rates.
I went to HVFCU in Montgomery this am to open an account. I was told that I needed to make an appointment even though it is 8:30a with 1 other customer in the bank. What a joke. If you don’t want people to open accounts at your bank, then continue to NOT go above and beyond to service a new customer. Well done!!Response from the owner
We apologize that we were not able to open your account without an appointment, Chris. Due to the pandemic, we are not taking walk-ins into our branch lobbies. However, that is changing on Monday, June 29th when all of our branch lobbies open back up for full service. At that time we will be assisting individuals with our without appointments.
The employee edith helped me out very well with a situation i had with the newburgh branch. I recremend montgomery branch all in all 100%.Response from the owner
Thank you, Jaime! We will pass this on to Edith's managers.
The employees at the Hawkins Dr. Montgomery, NY branch have always been the friendliest and most happiest workers I’ve ever encountered.Response from the owner
Thank you for your review, Judi, and we are glad you are having good experiences at this location. We'll pass this on to the management team of that location.
Have been trying to get in contact with Kathy Benz. Left several messages and keep either getting sent to voicemail free 1 ring or hung up. Terrible service. Will be going somewhere else for our mortgageResponse from the owner
We apologize that you have had difficulty getting in touch with Kathy. Can you please send your contact phone number to [email protected] so that we can have Kathy reach out to you directly?
I called 9:05 this morning to request a call back, or an appointment...as of now, 3:49pm, I have heard nothing back...Response from the owner
Hi Mary, We apologize that you didn't get a call back early in the morning. Did you staff reach you after you posted this review?
It was not obvious how to get to a real live person. I waited several minutes before I hung up waiting for someone in mortgages.
Super understanding and easy to use bank!Response from the owner
Thank you for your review, and your membership, Ryan!
So far no issues. Staff is great, great hours.
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