Hill Country Titles E Austin St, Fredericksburg

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• A

  Ashley Boudreaux

  1

  Our home went under contract 3 weeks ago & we are suppose to close on Tuesday. It is Friday now and while we (us as sellers, the buyer, and our representatives) thought we were good to go. Now, 2 business days before closing, they are saying we need a survey. The property was surveyed years ago (under original owner & we don’t have it), it is located in a restricted development & you are given a build envelope-meaning they tell you where you can build & you cannot build anywhere near the lot lines on estate lots. This property already has a home & guest house. We purchased this property 5.5 years ago with the same Title Company and did not need this survey. But that is not what we have an issue with. The issue is them telling everyone 2 days before closing. While I know everyone is busy and I try to lend grace given the crazy times we are in but in cases like this, No. As sellers, we live 4 hours away, have movers already scheduled & an out of state business meeting the following week. The buyers have 9 appointments set up starting Wednesday for things like an alarm, insurance, fence, etc… Asking us to get a survey on the Friday when we are suppose to close on Tuesday is impossible & inexcusable. Apparently, this is what Hill Country Title does. They focus on what is immediately due which makes for a very unpleasant experience when things like this arise. I will NEVER use this company again and I will make sure to tell anyone I know about our experience.

  Response from the owner

  Ashley, a survey is not typically a title company requirement. Will you please contact me at [email protected]? I am happy to help.

• R

  REX

  1

  I’ve sold 10 properties over the last 20 years and this is the most disorganized title company I’ve ever dealt with. It appears no one proofs their work from the attorneys to the escrow officers . When I complained about the mistakes I was told to have a great day!

  Response from the owner

  Our goal is to provide a Customer First experience for every transaction. We are truly disheartened to read your comments. Will you please email me at [email protected]? We are interested in learning more about your experience as we never want our customers to be disappointed.

• M

  Mike B

  1

  I've dealt with 10 different title companies over the years with my properties. This company is like pulling teeth to get information. I call and leave message, don't get a call back to not receiving my closing documents until the last minute. If I had to select a title company again, I would choose another place.

  Response from the owner

  We are truly disappointed to learn about your comments as Customer First is always our focus. We would certainly like to understand the details of your experience. Will you please email me at [email protected]?

• K

  Koality Investments

  5

  Hill Country Titles is Koality Investments prefered title company. Easy parking, welcoming staff. One of the most professional organizations I have had the pleasure to work with.

  Response from the owner

  We will continually earn your business and appreciate the opportunity to do so!

• E

  Eddie Miller

  5

  Professional, accurate and friendly. Love Stacy at the front desk, always greets you with a smile.

  Response from the owner

  We truly appreciate you and your kind words Eddie! Thank you for your endorsement!

• A

  Andrew Rosenberg

  1

  Asked escrow agent to copy me on all communications, when she did not brought it to her attention. She than insulted me as the buyer. Will never use Hill country title again.

  Response from the owner

  Thank you for your communication. We certainly appreciate each and every client who closes with our company. Our goal is to provide an exceptional experience.

• R

  Riaan M Odendaal

  5

  They are running a first rate business. Very helpful to real estate agents.

  Response from the owner

  We aim to please Riaan, and we are always eager to help!

• D

  Daniel Kapalin

  5

  Only tittle company I would ever use. Quick and easy. The staff is amazing.

  Response from the owner

  Awesome Daniel! We are always ready to serve you!

• S

  Sam Simmons

  5

  Sends out fraud checks after working 56 hours online for them.

  Response from the owner

  Unfortunately criminals invited you to do work for them under fraudulent circumstances and utilized our company's positive reputation to do so. Please report this activity to appropriate law enforcement.

• D

  Debbie Reed

  5

  They work hard and do a great job

  Response from the owner

  We appreciate your support!