Hancock Whitney Bank Emerald Coast Pkwy, Destin

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• S

  Stan Hall

  5

  Have been with this bank for 25 years starting with People’s First, Destin, Hancock and now Hancock Whitney for my business Emerald Coast Motor Cars in Destin. They still have a lot of old school customer service that smaller banks provide to us locals. They are struggling with staffing issues and pandemic restrictions so be understanding with their service in today’s crazy world. Will be a customer with them forever. Stan Hall

  Response from the owner

  Thank you so much for your 5 star review. And thank you for understanding our staffing issues and for your continued patience.

• L

  Larry Fowler

  5

  My wife and I absolutely love our local (Destin) Hancock Whitney Bank. We've always being treated extraordinarily well and as a local resident, I'm proud to share with others who are seeking a positive banking experience.

  Response from the owner

  Thank you so much for your 5 star feedback! We will pass your comments to that financial center.

• A

  A Burke

  1

  Cindy Garrad is completely unprofessional, unethical and isn’t a reliable loan officer. In consumer lending they have to tell you why you don’t qualify and The ‘doesn’t qualify’ statement was followed up by Cindy calling the listing agent to tell them that their buyer wasn’t going to get approved to build on the lot. 100% she should not have called the listing agent. That’s beyond messed up. It’s discriminatory lending

  Response from the owner

  I'm very sorry to hear this. We have passed your feedback on to management. Thank you.

• E

  Elena

  2

  Not the greatest customer service. The teller was rude and did not even apologize for her behavior(which she created in a first place, since I explained what I needed her to do). Unprofessional. But I guess when you get stuck with the bank - all you have to do is to deal with that. People at the drive through are much more faster with their mind and do a great job. Will use them from now on.

• M

  Mega Team

  1

  Worst Customer Service ever ! it's not a bank level customer service, even local flea market salesman does better job ! Cheap Communication with Clients ! I choosed them bcz I'm a local and I tought they will do great service. Very disappointed ! it's seems like someone specifically want to kill this bank ! If they will keep that kind a behavior with customers they will loose the bussiness !

  Response from the owner

  I'm very sorry to hear about your recent experience. It's our goal to provide 5-star service with each interaction but it seems we fell short this time. We appreciate your feedback and have passed it to management.

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  Don Sims

  1

  Not sure why Richard S Burns recycling company in Philly is sending me a check from a bank in Destin FL to try and get me to wrap my car in a Budweiser logo

• j

  john henry

  1

  I WASN'T HAPPY WITH THE SERVICE I WAS RECEIVING AND WAS ASKING QUESTIONS (QUITE STANDARD) A COUPLE OF OTHER CUSTOMERS WALKED IN AND WERE AGREEING WITH ME, ALL OF A SUDDEN THERE WAS A VERY LARGE INTIMIDATING MAN BEHIND ME WHO SAID "WOULD YOU STEP INTO MY OFFICE," WHO I IMMEDIATELY FOLLOWED. I ASKED HIM A FEW SIMPLE QUESTIONS ABOUT SOME BANKING POLICIES AND ASKED TO SEE THEM WHICH HE COULDN'T PRODUCE, OR EXPLAIN. I HAD TO ASK FOR A INCONVENIENTLY PLACED BUSINESS CARD WITH CORLEY MARCELIN RELATIONSHIP BANKER. VERY INTIMIDATING AND LACKED THE ABILITY TO COMMUNICATE I WOULD NOT GO INSIDE THIS BRANCH, IT SEEMS AS THOUGH THEY ASSIGN PEOPLE UNQUALIFIED TO BE IN REAL CITIES TO SMALL COMMUNITIES WHERE THEY WILL REMAIN HIDDEN FOR YEARS.

• D

  Debbie bonds

  5

  I want to say a big thank you to Corey for taking such good care of my mother! ( Jo Williams)