Guadalupe Credit Union Paseo Del Pueblo Norte, El Prado

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  John M Duran

  5

  Best local Credit Union I've found with the highest interest rates on Checking, Savings, & Money Market accounts. Their loan rates look very reasonable as well. So happy to be banking local in El Prado, and keeping my money in the community!

  Response from the owner

  Thank you for taking the time to leave GCU this great 5-star review on Google, John! We're excited about our new branch in El Prado, where we can offer Taos County great rates on loans, savings, and checking accounts. We're here for you anytime!

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  Dolores Montoya

  5

  Wonderful staff and very friendly local bank. I'm so happy they chose El Prado for their new home!

  Response from the owner

  Thank you for this great 5-star Google review, Dolores. We're glad you selected Guadalupe Credit Union as your financial institution, and we're excited about our branch in El Prado!

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  Georgiana Martinez Montoya

  1

  My sister had a checking and savings account at GCU for years. She and I went in in July, 2020 to add me to her accounts because my sister was dying of cancer. She did pass in August and I am her personal representative/executor of her estate. The staff has been very helpful with most transactions I have had to do on her behalf. I recently closed both accounts last Tuesday, the 27th of May with all of my duties executed on her behalf. I received a check from her insurance company, State Farm in for a small amount of $53.83 that I was not expecting. When I went in today to try to cash the check I was told it couldn't be done there. I would have to open an account again to be able to deposit it. I am a local person who has lived here all my 59 years and work for the federal government. I am not an out of towner trying to cheat GCU out of $53.83. GCU has all the documentation it needs to verify my identity including my sister's death certificate, an official form the Taos County Probate Judge issued to me in regards to my duties as personal/representative/executor. I was very disappointed with this failed transaction. I will continue to do my banking business with Centinel Bank in which my husband and I have 3 checking accounts and one savngs account as well as one checking and savings accounts at Nusenda. Every time I would attempt to contact GCU by phone, the phone was never answered. I had left a message for a call back, and was never called.

  Response from the owner

  Thank you for bringing this to our attention, Georgiana. We apologize for the inconvenience. If you would like to discuss further, please contact Antoinette Olivas, Branch Operations Manager, at 505-216-0500 or [email protected].

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  Angela Raines

  1

  I've been calling for over an hour and nobody's picking up. Maybe if I leave a review here someone will share an alternate number? I called the number for the operations manager listed in the response to yet another review saying they don't pick up their phones and ... wait for it... she didn't pick up, either.

  Response from the owner

  Hi Angela. We're sorry to hear you haven't been able to reach us. Please contact Antoinette Olivas, Branch Operations Manager, at 505-216-0500. She will be expecting your call. Thank you.

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  David Kuhn

  1

  This bank has been one of the worst experiences. There customer service is horrible but they dont mind charging you for returns and not notifying you that this is happening over and over creating more returns.. Costing me lots of money . I'm closing this account!!!

  Response from the owner

  Thank you for sharing an honest review of your experience with us, David. We’re sorry to hear about this, and we would greatly appreciate the opportunity to discuss this further with you. Please contact Antoinette Olivas, Branch Operations Manager, at 505-216-0500 or [email protected].

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  Annabelle Espinoza

  1

  I am still waiting for a response. They try to act like they are gonna care, but calls are all I have gotten. Please tell me , do I get a loan. DO YOU CARE PLEASE TELL ME!!! I HAVE A DOOR T HAT NEEDS TO BE FIXED, ARE THEY GONNA HELP .oh or I need to be a mexican

  Response from the owner

  Thank you for your feedback. GCU offers Equal Credit Opportunities to all members of the community. Please contact Brenda Dominguez at 505-982-8942 to discuss your individual opportunity.

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  Lesly Guerrero

  1

  HORRIBLE! They never answer the phones. Do Not recommend!

  Response from the owner

  Thank you for providing us your feedback, Lesly. Please contact Antoinette Olivas, Branch Operations Manager, at 505-216-0500 or [email protected]. We hope you will call in again and give us the opportunity to provide you with exceptional service.

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  Lola Lola

  5

  I work with the Taos location and have always received excellent service from everyone there.

  Response from the owner

  Thank you for leaving GCU a 5-star review for our Taos Branch, Lola! We strive to provide excellent service to all of our members. Please don’t hesitate to let us know if we can help you in any way.

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  kali jdm

  1

  Bad service. Never answer their phones

  Response from the owner

  Thank you for sharing your feedback. Please feel free to reach out to Antoinette Olivas, Branch Operations Manager, with any further comments, concerns, or suggestions you wish to share. Her phone number is 505-216-0500 and her email is [email protected]. We would love to make things right if you give us another chance.

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  Joe Salazar

  1

  Why do they have phones if they don't answer

  Response from the owner

  Thank you for bringing this to our attention, Joe, and we're sorry to hear you're having issues contacting us. You can also contact us via Live Chat on our website at www.guadalupecu.org, and also by visiting one of our branch lobbies which are now open again. If you still haven't reached us, please contact Antoinette Olivas, Branch Operations Manager, at 505-216-0500 or [email protected].