Greater Texas Credit Union US, Manor

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• T

  Tai Earthman

  1

  The customer service here has changed for the worst. Today I walked into the branch to get a new debt card. I asked before I waited if it was possible and after the teller checked he informed me that I wasn't able to. I said no problem I’ll just call to order it. I called to order a new card to find out that it was possible for me to get a card printed out in the branch.

  Response from the owner

  Hi Tai, We apologize that your experience at our branch didn’t meet your expectations. We would like to learn more about your experience so we can address your concerns. Please provide additional detail by visiting our Member Feedback Form at https://www.gtfcu.org/member-feedback

• H

  Hope Reyes

  5

  Best customer service ever! Always very polite and happily courteous! Thank you!

  Response from the owner

  Thank you so much for your review, Hope!

• L

  Lillie Arnold

  5

  On September 19 or 26 I visited the CU to wire money for my sister. It was a rush action I needed to take. It was a little complicated in that the funds were going through a third party bank prior to being wired to the bank we were using. The branch manager Suzanne Hayes and Marchelle, the assistant - not sure of her title, read through the documents very carefully and called the main branch to speak with someone to verify exactly what would go on each line to assure it was done correctly since it was going through a third party. Before I left we had confirmation that the first bank had received the funds. They always are very personable and friendly and go out of the way to help. Customers are recognized and addressed by name. It is always a pleasant experience to do business at this location.

• A

  Ashlee Nyangeri

  5

  I went in to make a deposit and cash a check. Audrey G was awesome I was in and out in quickly I love Greater Texas Federal Credit Union and the location and they have really great services. If you are looking banking and other financial needs look no further. Awesome-sauce

  Response from the owner

  We think you are awesome-sauce as well Ashlee! Thanks for the recommendation.

• S

  Sheila Terrazas

  5

  ALWAYS have been treated with great respect. Attentive, friendly and polite tellers. Elijah very patient with my questions, very helpful. No complaints, close to home, highly recommend Manor Branch.

  Response from the owner

  Hi Sheila! Thank you so much for the kind review. We are so happy to hear that Elijah has helped you have a greater banking experience! We are grateful for your membership.

• C

  Cheryll Dennis

  5

  I generally have just ordinary transactions, like depositing money, etc. The drive-thru teller is always very courteous and helpful. Very personal service, and I appreciate that kind of customer service.

  Response from the owner

  Thank you for your review, Cheryll! We are grateful for your membership.

• M

  M

  5

  My credit union.A bit slow in drive thru but friendly staff

  Response from the owner

  Thank you so much for your review, Michele! We take feedback seriously and will be sure to collaborate with our staff on how to improve drive-thru times.

• Z

  Zeke Guerrero

  5

  Found out I can use them to pay my truck payment because they are a sister bank to Velocity Credit Union. It beats having to drive to down town Austin!

• G

  Gladys Lewis

  1

  Their web site is not very user friendly. I tried to login to reset pass word. I had verification of my account debit card and GT code. There was no help to get signed in.

  Response from the owner

  Thank you for leaving us some feedback, Gladys. Please email us at [email protected] with you full name and a good phone number. We can have a member service representative contact you to assist you with resetting your password and getting logged in.

• A

  Alma Purcell

  5

  Convenient and the tellers are friendly and always remember who you are.

  Response from the owner

  Thank you for your positive review!