Goldenwest Credit Union S 1300 E, Sandy

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$2500

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• C

  CJ Healey

  1

  We went to Golden West Credit Union to apply for a car loan. Upon walking in, we were met with disapproving looks from the assistant Manager when we asked to meet with her. In a very rude tone, she told us that it would take at least 24 hours. We told her that we wanted to start to loan process and her response was that it it would "take a long time, like 4-5 hours" we told her we would wait as the seller of the vehicle was with us. The seller was also fine waiting. The attitude from this loan officer was extremely rude. She tried multiple times to get us to leave and I felt like she did not want us to do business with them. With in only a few minutes I told my wife that we will never come back and bank here. We did wait 4 hours, the loan was approved and we left with many questions in regards to the loan. We never felt welcomed and felt much like we were a burden and inconvenience to this loan officer. I have a few family members who work in banks, so while the loan process was proceeding I was texting them my questions, as I felt every question asked to this loan officer was met with minimal response and hostility. We could not get out of there fast enough. Upon completion of this loan, I will be closing all accounts and moving banks.

  Response from the owner

  CJ, we are sorry you had a bad experience and apologize for the level of service you received. We appreciate your feedback and will review it with our management team. Can we reach out to you directly?

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  Troy Hatch

  1

  I used to love using Usu credit union but since they have merged with golden west it has gone way down hill what used to take about 30 min now takes multiple days and you are dealing with someone 100 plus miles from where you actually are. I hope they can figure this out before my next loan I need from them or I think I will end up switching all my stuff to my other credit union.

  Response from the owner

  Hi Troy, we apologize for the level of service you received. We appreciate your feedback and will review it with our management team.

• N

  N S

  5

  Adrian made it super easy and simple to get my auto loan. She worked with me for as long as I needed to and was able to get me situated in a timely manner so I could pick up my child from school. I highly recommend her. I’m very pleased with how easy the process was!

  Response from the owner

  Nandeye, we are delighted to hear that Adrian provided a 5-star experience and appreciate the great review. Thanks for being a member!

• D

  Derek Spencer

  5

  Eric and Becky at the Sandy Office did an amazing job. Super easy to apply for the loan. Everything went very smoothly. I look forward to working with them for more of my personal finance needs in the future. Derek

  Response from the owner

  We appreciate the great review, Derek. Thanks for sharing your positive experience. We are happy to hear our team is taking good care of you. Thanks for being a member!

• R

  Rick Thomas

  5

  I came in for an auto loan about an hour before close on a Saturday. We went through the whole process but it took a bit longer to get the documents they needed to them.closing time came but Becky was willing to stay late just to help me get my loan finished. When all was said and done it was almost an hour after closing when we finished. This saved me tons of time from having to come back another day. Thank you Becky for being so willing to help out!!!

  Response from the owner

  Hi Rick, we are happy to hear that Becky was able to help you! Thank you for being a Goldenwest member, and we hope to continue working for you in the future.

• T

  T Snowy23

  5

  Josh helped me with some questions I had. He was polite and respectful

  Response from the owner

  Hello, we are happy to hear Josh was able to take care of you. Thank you for the review and for being a Goldenwest member!

• J

  Justin Johnson

  5

  Was looking for a loan for a personal purchase. Loan officer Adrian B. made it super simple and easy. Whole process too very little time and was a great reminder of why I choose to do business with a local credit union instead of a big bank.

  Response from the owner

  Justin, we are delighted to hear that Adrian provided a 5-star experience and appreciate the great review. Thanks for being a member!

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  Robert Francis

  5

  Rebecca at The Goldenwest Sandy branch did an outstanding job on processing my auto loan request. From start to finish she made the process easy and painless. She showed me ways to get the best deal and rate. Thanks!

  Response from the owner

  We appreciate your review and are happy to hear Rebecca was able to take care of you. We look forward to working with you again.

• A

  Antonia Estrada

  5

  The service I received for my auto loan was quick and painless. The customer service is always the best. Thank you for making the purchase of a new vehicle enjoyable.

  Response from the owner

  Thanks for the great review and sharing your experience with us. Congratulations on your new vehicle. Thanks for being a member!

• P

  Pushpak Sahu

  1

  The assistant manager said they don't know how to process my check and said she will talk to a specialist and call me back on Monday and I will have to come back again. It's been almost a week now with no calls and a pending check.

  Response from the owner

  We apologize for the lack of communication and level of service you’ve received. We will have a member of our branch management contact you.