Gold Coast Federal Credit Union - Royal Palm Beach Southern Blvd, Royal Palm Beach

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  Patty Maieski

  5

  Went to open an account and was pleasantly surprised by the service received. The rep. (TJ) was beyond knowledgeable but also answered questions unrelated to just opening the account. The wait time for the teller service is always quick and the tellers are dolls. Highly recommend.

  Response from the owner

  Welcome to the Gold Coast family, Patty! Thank you for taking the time to tell us of your positive experience with our tellers (aren't they just wonderful?) and TJ (we think he is wonderful, too!). We hope to enjoy many years of working with you in your financial future!

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  James Hatcher

  5

  I just moved to the area and thought I miss my old cred it union service location but for my first time here, I was blown away! They were so helpful and patient that I forgot all about my old credit union. Catherine did an excellent job with assisting me in my banking transaction. As a co op member I look forward to doing business here.

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  Garcia David

  1

  Very disappointed at this bank for the lack of communication and their ability to charge your account for every penny you have with out helping their members correct any issues that are costing them money. The systems in place to help members save money are nonexistent. This place is not being managed as if the customers best intrest matter. I will not recommended this bank to anyone. Please beware, YOUR MONEY IS NOT SAFE BANKING WITH THIS ESTABLISHMENT! One star is to many as a ranking. Don't apologize and fix this issue.

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  Kimberly Campbell

  1

  First time using this branch this morning. Ida was extremely rude and made my experience unpleasant. I would love to speak to the branch manager further about this. This is not how customer service should be.

  Response from the owner

  We are sorry to hear about your recent experience at our Royal Palm Beach branch and would like to speak with you. Please contact Michele Powers at 561-965-1000.

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  Ashley Fraser

  1

  Just opened an account with them, I’m completely unimpressed the customer service was 👎🏾👎🏾👎🏾…definitely won’t be stay long with this establishment.

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  Linda Hardy

  1

  Trying for 2 days to get help with my account. All I get is one answering machine after another. Went in person to branch all she would do is give me phone number to talk to the answering machine. Extremely frustrated.

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  Juan Diaz

  1

  couldn't get a certified check thru the drive thru, she asked me to come back during business hours.

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  Sara Baxter

  1

  I have been trying to get someone on the phone for two days. I guess customer service is not a top priority.

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  tanya0698

  5

  Because it's a family bank that cares about its members and have great benefits to offer.

• M

  Morgan Schaefer

  1

  You can really tell they all hate their lives. So unhelpful and rude.

  Response from the owner

  Thank you for your feedback. Our team will review your situation to determine a satisfactory outcome. Gold Coast FCU strives for 100% member satisfaction and we would love the opportunity to discuss your recent experience to address any issue or concern that you may have. As we do not have your contact information, please reach out to our Member Connections department at 561-965-1000 and we are confident that we can come to a positive resolution.