GM Financial Sugar Land Credit Center South, Sugar Land

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  Amber Galindo

  1

  It has been an absolute nightmare dealing with GM Financial. I was rear-ended and GM financial told me to send the insurance check to them and they would send a check back. I never received one. So I called and they put the check on my account! They told me I needed to send the bill from body shop and pictures. They never said anything about needing that before or I would've sent it with the check. Now here we are today, that information was sent at the beginning of the week and my car will be done today and no check. By the reviews I'm worried they won't ever send it.

  Response from the owner

  Hi Amber, we are sorry about the experience you have had. If you would like to connect to our customer support team, you can either send us a private message on Facebook or Twitter. You can also message us through your MyAccount profile.

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  Aashna Patel

  1

  The WORST financing company i’ve EVER had to deal with. I sold my car because of all the issues i’ve had in regards to the service, the people, nobody could ever answer my questions. i was supposed to get a refund check mailed out to me after selling my car in october and i NEVER got one. tried to reach out to someone and they told me there’s nothing they could do if it was mailed out. DONT EVER FINANCE THROUGH THIS COMPANY!!

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  Jasmine Lampkins

  1

  Customer service sucks! The people are SO RUDE! They don’t even help solve your problems. They have been giving me the run around for months now. I would never deal with them again. I’ve never had to deal with anything like this or experience such horrible customer service and it’s every phone.

  Response from the owner

  Hi Jasmine, we are sorry that you have had a bad experience. If you would like to connect with our customer care team you can message us through MyAccount or send us a private message on Facebook or Twitter.

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  I B

  1

  I paid off my account week ago. I asked to help me to receive the title release (or email/fax copy of this) as soon as possible. I agreed to pay any extra amount to rush this process. I provided my FedEx account to have it overnighted. But since that nothing happened. Every time I talk to the customer service I get a completely different response and no one willing to do anything to help. I have all the screenshots that prove it. I was a good customer that never late and never missed a payment. Paid off my loan, and got very poor service after that. 😤 PS: My account was completely paid on Jul 11 (according to your website) Today is July 17, and I still don't know when I'm going to get my title release.

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  marisol Gonzales

  1

  I’m an Army veteran whom suffers from PTSD. There was a time where I had a bad episode and forgot a payment. My husband and I are good people and we just let one get by us but they don’t care, our credit has been destroyed from one missed payment while I was dealing with me not trying to hurt myself. Not proud of it, just adds to the stress and anxiety that these guys won’t even budge. They don't care what life throws at you. This is our second vehicle with them, will be our last.

  Response from the owner

  Marisol, we are so sorry to hear about this. Our Social Care team would like to look into the payment issue for you. Please send the name and ZIP on your account to [email protected].

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  Jordan vega

  1

  Absolute poor Customer Service, if I could give ZERO stars I would.. During a Global Pandemic of all times.. Called in for a deferment as times have recently got a little chaotic. I was told that I had been approved for 2 months, signed the deferment agreement and then was told that my next payment would not be till June. Received a call today requesting payment and that I was 10 days late. I questioned all of this as I was already approved for the deferment for April and May. She proceeds to apologize for the inconvenience and states there was nothing she could do, she proceeds to request payment with no explanation as to why GM financial approved me then backtracked and said "Sorry, it wasn't approved". Great work GM Financial!

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  Heather Guajardo

  1

  Only car company I have used that will not skip a payment. Ive always done it once a year when needed. Now Covid-19 is here and you better bet they still want their money. Not a happy camper, will not use them again after this. Lesson learned.

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  Oran Jackson

  5

  This is one of the best finance companies if not the best I have ever dealt with. They called me when I was behind a note and help me to place the note on the end of loan. I got lined out I was between jobs and they gave me a chance to get current. They will always get first chance in any fiancing I need. I cannot say enough good about this company and how they treated me.

  Response from the owner

  This is great to hear, Oran! Please let us know if we can help in the future.

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  Jodi-Ann Smith

  1

  Double charged my account through their auto pay system. Called customer service just to be blamed (sure u didn't make a payment then put it on autopay) for a known flawed system then to be told they can't stop or return one payment,now I'm stuck with the overdraft and Bill's off track. Instead of blaming folks fix it folks. We know y'all see the reviews.

  Response from the owner

  Jodi-Ann, we are sorry to hear about this. Our Social Care team wants to help. Email the name and ZIP on your account to [email protected], and we'll look into it.

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  Angela Turk

  1

  Worst Ever paid my car note a whole year and fell behind one time they act like they couldn’t help me but I kept calling back and found someone that understood my situation and she really helped a lot. Cannot wait until tax time to trade in my car an hope go with someone else.

  Response from the owner

  Angela, while we are happy you got it resolved, we wish it hadn't been so much trouble. We'd like to hear more details about what went wrong and how it got fixed. Can you email us at [email protected] or message us on Facebook or Twitter?