GM Financial Headquarters — Burnett Plaza Cherry St, Fort Worth

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  Daphne Holland

  1

  Please what ever you do, do not finance through this company again. Horrible customer service such liers.

  Response from the owner

  Daphne, we're sorry to hear this. Our Social Care team would like to help. Please send the name and ZIP on your account to [email protected] so we can get started.

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  Ben Sheehey

  1

  These guys are an absolute nightmare to work with. After our lease ended, they still kept pulling payments out and refused to reimbursed us. Then their call center was off line in January and our dealer couldn’t even reach anyone there. Long story short - our bank had to go after them for the extra $800 they pulled out. We have leased three GM vehicles over the last five years and will no longer be doing business with GM. We really like the vehicles (especially the Silverado) but the pain of working with GM Finacial is not worth it.

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  P Heydenrych

  1

  The worst Auto Loan company I have ever dealt with. I refinanced my loan solely because the service is terrible. Customer service was rude and professional. GM kept chatging extra fees and my balance kept growing bigger . They dont want to send me an bill in the mail . They told me something they do and dont do it . Their interests are very poor. Glad I'm rid of them. Never ever again . I advise anyone thinking financing with them to think twice. Got a great company that refinanced me saved more than $2000. My interest dropped severly . Try Openroad lending you wont be sorry.

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  Tonya B

  1

  Awful customer service... no one call you back to take car of a problem ... they pass you around tell you cant even tell who you are speaking with.. do not get a loan from them

  Response from the owner

  Tonya, we're so sorry to hear this. Can you send us the name and zip code on your account so that we can escalate this issue and get you the callback you need? Just send it to [email protected] or message us on Facebook or Twitter.

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  Asia Parker

  1

  I wouldn't lease a big wheel with this company. Lease a Cruz and after an accident it was deemed a total loss. Welp these stupid facks just won't apply the check from my insurance company! My credit score is now suffering bc I refuse to continue paying on a junk yard car that YOU HAVE A CHECK FOR. Apply it and leave me alone. Never dealing with this lemonade stand again.

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  Tiff b

  1

  HORRIBLE GHETTO COMPANY Super unprofessional I am so shocked and disgusted . Their website has been down for like 2 weeks ! I have been trying to pay my first bills since ! I called multiple times to get the payment in system down errors everywhere ! You can't go online either system maintenance. Never received anything in the mail ! I called the dealer about 100 times they had to reach out to their rep who states the system should be up " today" It was still down until 10ish am . I ended up calling customer service after waiting almost 45 mins . She basically told me 1) she can't give out my account number I have to wait for the statement to come in the mail whenever that may be . she blamed the holiday mail delay . That's fine but that eliminates the online payment option because just to register you need your account number . 2 ) she told me over the phone payments will be charged 7 - 10 bucks more , I asked if it could be waived because this is the first time they have picked up since the system was down and if I had my account number I could of set it up online but again the system is down which is their fault !. she told me NO she can't waive it . I ask to speak with a manager and was told Ms. chambers should be calling me back , I really doubt anyone will call me back ! I'm going to the BBB and anywhere else I can go horrible terrible scam company RUN RUN RUN .... oh I just called to make the payment with the auto number its asking for my account number which I do not have WO W!!! I never tried so hard in my life to pay a bill

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  Peter Florian

  1

  For 5 months straight they keep calling me to tell me my payment was late.. Except for 5 months straight I have been putting my auto-payment option in. They keep saying they never seen the application. Absolutely ridiculous. They make me pay right away with late fees instead of viewing that I attempted 50 times with plenty of funds in my account. I will never ever ever deal with this company or GM vehicles ever again. horibble experience. userID: peteybroz

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  su s

  1

  This company has to be the most incompetent financing company ever created. They have reported late payments on my credit report which are completely false. DO NOT USE THESE PEOPLE.

  Response from the owner

  Su, we hate to hear this and want to help make it right. Please send the name and ZIP on your account to [email protected] so our team can look into it.

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  Zorayda alday

  1

  Horrible experience with this company! Never will i finance any vehicle with them!

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  Bergenfield Auto Mall

  1

  Very disappointing , lie after a lie , their reprsentives are very rude , I would never deal with them again