Genessee Financial W 78th St, Minneapolis

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$2500

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• B

  Bella B

  5

  If I could I would use genessee finiancial again I just don’t know who they are connected too. I had a great experience and jerri one of the managers was AWESOME I hope she’s still there

  Response from the owner

  Thank you for your positive feedback. Our number #1 goal is to see all our customers succeed! We are glad we were able to help you. Management

• B

  Beo

  3

  Paid off my car loan back in July of 2020. Still have not yet to received the lien to the title. Called and email with no response in return. Will change rating to 5 star once lien is received. Communication besides "making a payment" about anything else is such a hassle. Almost feel like being con. UPDATE! Ask for Greta, she’s awesome and found exactly what happen.. previous rep never sent the lien. Hopefully will receive lien within a week. Will change to 5 star when lien is received as previously stated.

  Response from the owner

  Hello, I am sorry to hear about the lien delay. With covid-19 the state has been behind / delays. If you have any questions or need anything please feel free to give me a call. 952-956-6334

• A

  Angel Mcmiller

  5

  This bank has been great working with! I had been with them for 3 years and had no issues, even times I was having some hardships Elias worked with me. I was able to make payments through a simple text which I loved. Very good company overall easy to work with and caring as long as you’re doing you’re part. Highly recommend!!!!

  Response from the owner

  Angel, thank you for your review. Your great communication with our office was key to your success. We are always happy to help our customers. Our #1 goal is to see you succeed. Thank you for doing business with us.

• J

  JoJo Hammer

  5

  Wow!! What an amazing feeling to finally have my van paid in full. It has been a rocky road to say the least. Elias, was very instrumental in my success. He remained very helpful and professional with a great amount of personality. I've never felt as though he/they were "bill collectors" they loaned me the money when I needed it most. Even when I was late and Elias had to call me, he was never rude even though he had to track me down. It was always "what can I do to help"? Thank You Elias, for all you have done for me, and good luck with your deck this summer. Forever Grateful Jo-Jo

  Response from the owner

  Jo-Jo, we really appreciate your feedback and genuinely happy to see that you succeeded on your loan with us. Good luck and here is to not having a car payment for a while.

• K

  King Too Tall K

  5

  This bank is awesome to work with. They have low rates and great customer service. Elias has helped me through some tough times and gone to the fullest extent to help me maintain a working relationship with my banking needs. Recommend them to anyone looking for a new loan or banking service! Paying your bill can be done by phone or texting!

  Response from the owner

  Ed, thank you for your review. Our number one goal at Genessee is to see all our customers succeed. Your Communication with our office has been perfect, that in turn makes it very easy to work with our customers and help them Succeed.

• M

  Melissa Lawrence

  1

  Difficult to work with, high interest rates, rude customer service (Elias), and they don’t know what they’re talking about 99% of the time. Save yourself time, money and grief, don’t use this company! Elias, who answered the phone, threatened to repo our car off of a dealers lot after we traded it in and they had already received a payoff amount from the dealership. The bill that is sent in the mail is literally a piece of paper that has been torn off of another paper and it’s put into an envelope and mailed out. Scott is very nice and polite. If u call I hope u get Scott!

  Response from the owner

  Melissa, there seems to be some miscommunication that has taken place. Our #1 goal at Genessee is to see you succeed. Feel free to give us a call and we can figure this out. Thank you

• N

  Norma Lincoln

  4

  Was given a loan to buy a car when our suv had the transmission go out. They rolled the old rolled the old loan in to new. Trying to get lien paperwork to sell car.

  Response from the owner

  Norma, our number #1 goal is to see all our customers succeed. Please call me directly 952-956-6334 and let me know if you need anything? Thank you

• K

  Kate Blessing

  1

  They make it very difficult for customers to actually pay their bill. They send out a notice that online payment is $3.00, that phone-in payments are $5.00, or to sign up for auto-payments is free, but they do not actually provide any of these services, so you are stuck trying to make payments by mail. The "information" packet they send to new customers has NO links to, or phone info, or directions other than mailing in your bank info so they can take the money directly from your bank. Their website then states that they do not provide any services for you to make your loan payments. Shady or what!?

  Response from the owner

  Hi Kate, Sorry for the delayed response, we were unaware that customers where posting to Google with questions regarding Genessee Financial. Your concern seems to be with paying your bill, and as I finance company the last thing we want is to make paying difficult for our customers. Having said that our Portalpay site is very secure and can only be accessed by a link which we provide to our customers via email. Portalpay is built this way in order to protect customer information and avoid potential fraud. If you are still having issues with Portalpay I would be more than happy to help you personally with any questions or problems that you may have. I can be reached at our office number, 952-367-4000 or directly at 952-956-6330. Thanks, Scott

• s

  shandra fischer

  5

  I am very happy with my rep, Elias. Very professional and kind. Loan is almost paid off nw and he has always been very flexible with helping to make arrangements to make payments on payday. Great experience.

  Response from the owner

  Thank you Shandra, we really appreciate your feedback and appreciate your business. Our number #1 goal is to see all our customers succeed thanks again.

• D

  David Heiderscheid

  4

  My last review was completely wrong this is a great company to work with. When i was going through a tuff finacial time they helped me reamend my loan to get a lower payment. They are very understanding and are willing to work with you in any way they can.

  Response from the owner

  Hi David, It is true that Genessee Financial is no longer originating new loans. That doesn't mean however that we can't give you some ideas or direction on what you might do to purchase a new/used vehicle. There does seem to be some disconnect regarding the remaining term of your loan. Feel free to call me at 952-367-4000 and I can clear up any questions that you have, just ask for Scott.