G.E.C.U. La Crosse St, La Crosse

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• A

  A N

  1

  Unfortunately after being with them 13+ years, we have been reminded repeatedly they are not looking out for your best interest. They are only trying to get fees from you and making sure they can make the most money from you. They don't care of customers loyalty. Their employees that aren't trained well, continuously can't give an answer or mess things up. Never seems to get fixed. Most smaller banks/credit unions work differently in regard to having a better connection with their customers, particularly when you are a very long time customer. Not them. (They respond saying to reach out to them, clearly knowing who I am, so they already know the issue, and tell me they want to resolve the issue, yet won't resolve? And they don't just call me? Also saying that i did a review already, don't think I did, is this to make it seem like 2 of their bad reviews are just one to make them look better?)

  Response from the owner

  Hello Amanda, we see you left us another bad review. Please contact our President/CEO to further discuss your concerns and how we can remedy them. Call 608-785-7720.

• L

  Lisa Ruddock

  5

  I had been a member of GECU for several years while living in La Crosse. I just recently moved out of the area, so am no longer with them. The staff were very friendly, helpful and professional and I feel that I was always treated fairly. I was able to consolidate a credit card by getting a personal loan through them, which was great. I also worked with them to obtain pre-approval to purchase a home. I highly recommend GECU!

  Response from the owner

  Hi Lisa, thanks for the wonderful review! And thank you for being a dedicated member to GECU for the last few years. Come back to us any time!

• I

  I, Alone Songwriting

  4

  I am a member, and a former employee, which gives me a unique perspective of GECU. It is my opinion that the negative reviews on google aren’t fair. This is a small CU, with a highly personal aspect. The employees are genuinely trying to serve the membership and will do right on any issues that arise. Rates are VERY low. Give them a try.

  Response from the owner

  Thank you for the nice review! We really do try our best to help our members and our community!

• R

  Richard B

  5

  I was a customer of GECU for a few years before switching to a multi-location credit union that I though would be a better fit. After struggling through a couple of years with their sub-standard website and lack of customer service, I decided to switch back to GECU. They not only welcomed me with open arms, they gave me my old account number and treated me like a long lost friend. The personal service is such a difference maker when that inevitable glitch shows up. At GECU, they will take care it promptly and professionally because customers are not just an account number on a computer screen.

  Response from the owner

  Thank you for the 5 star review, Richard! We are so glad you came back to us and look forward to serving you for many years to come! This is exactly how we want our members to feel at GECU.

• C

  Chris Fliehr

  5

  I was able to secure financing with a dealership for a toy at for HALF of what my current CU was offering. I find having the second place to bank kind of a hassle. For the savings, it was well worth it though. The online banking tools are a little lacking, and sluggish but sufficient to see that they received and applied my payments. Every time I call the branch, I hear a friendly voice and not a machine. Great service.

  Response from the owner

  Thank you for your feedback, Chris! We appreciate the 5 stars! We will be rolling out new online banking features soon, so keep a look out! Enjoy your new toy!

• B

  Brock F

  1

  Sadly we have been with this credit union for many many years. We have had numerous loans through them and they have gotten a lot of business from us. We have even talked them up to many people. Unfortunately we have been treated quite poorly the last few years and we have no other choice than to switch banks. We have been told numerous times that they would reach out and fix situations, and things have not been resolved. They have also changed policies and programs that have made us realize other banks and credit unions now the better way to go.

• A

  Andy Leverenz

  1

  My auto loan is through them and has been for about 3 1/2 years. Every month I write the check for my payment and send it in with the slip from my payment book. EVERY MONTH. And, every month I get a delinquent account notice, along with fines. I've called and called to have this fixed and squared away and get nowhere. It's the most frustrating experience, and I'm currently trying to figure out the numbers for exactly how much I've over paid on my loan because of it. At this point, I have all of my receipts, and all records. Since they won't fix their problem on their own, I now have to waste my time going to court to get this fixed. What an expensive headache.

  Response from the owner

  Hello Andrew, Edit: Andrew will you call Kate at the credit union 608 785 7720, we don’t have a current phone number/email on file for you. Thank you! We apologize for all of the issues you have been having with your loan and them not being resolved in a timely manner. One of our loan officers at the credit union will be contacting you on Monday to discuss your loan and we will get this squared away once and for all. Thank you for your patience.

• C

  Corey Halverson

  5

  Moved both of my loans and a credit card from other financials because GECU was so friendly and helpful. Happy to be a member at the credit union.

  Response from the owner

  Thank you for the nice review, Cory! We are thrilled to have you here!

• B

  Brent Olson

  5

  Very friendly staff. Made opening an account simple. Offered HSA account which was some thing I needed. Highly recommend!

  Response from the owner

  Thanks for the nice review, Brent!

• P

  Paul Hutchens

  5

  Friendly staff and great rates. This place feels more like a home then a credit union.

  Response from the owner

  Thanks for your nice review, Paul!