Freedom Advance US, West Siloam Springs

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$2500

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• C

  Christie Duncan

  1

  Went for a short term emergency loan. Employee acted like I didn't matter. She acted like she had better things to do. Went down the road to world finance and was approved in minutes. Go to World Finance. I would not recommend Freedom Advance. Poor. Poor customer service.

  Response from the owner

  Dear Sonya, Firstly, I would like to thank you for taking the time to advise us of your recent visit. It is only through feedback such as yours that we are able to maintain and where necessary, improve the services we offer to our valued customers. I was very disappointed to read of your experience in our store. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This level of service is not acceptable and will be addressed. We take customer service very seriously and specific measures will be taken to ensure all customers receive the best service possible in the future. Thank you again for helping us to continue to improve the service all customers receive. Management

• S

  Sonya G Bramlett

  1

  Called to apply over the phone, the girl told me she didn't have time, and to apply online. After an exhausting hour and a half I drove to the store, and she was there alone no customers. She then said they were having computer issues today. Filled out the app then was told my document that was issued by the government with my physical address and postal stamp wouldn't work. She acted very uninterested in making a loan. Too busy with her kid to work. Went down the street and got the loan I needed. This place was robbed at gunpoint recently, so I won't be recommending to anyone.

  Response from the owner

  Dear Sonya, Firstly, I would like to thank you for taking the time to advise us of your recent visit. It is only through feedback such as yours that we are able to maintain and where necessary, improve the services we offer to our valued customers. I was very disappointed to read of your experience in our store. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. This level of service is not acceptable and will be addressed. We take customer service very seriously and specific measures will be taken to ensure all customers receive the best service possible in the future. Thank you again for helping us to continue to improve the service all customers receive. Management

• N

  Natalie Splichal

  5

  Excellent service, excellent quality, and very professional and respectful! I love these ladies in the office ❤️ See em every Christmas!

• T

  Tyler Holmes

  5

  Best place ever!! I would definitely check out the candy machine if I were you!

• J

  Jordan Shaw

  5

  The 2 lady’s at the front desk were very friendly! Would recommend to anyone.