Forward Bank 4th Ave S, Park Falls

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  Mandy Poler

  5

  I set up a checking account with Kortney at the Park Falls location. She was very professional, nice, and always had a smile on her face. The building is absolutely beautiful!

  Response from the owner

  Mandy, thank you for choosing Forward and taking the time to leave us a review!

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  Everett Sammis

  5

  Breann and Kelly are always very helpful. I'm glad you are closed on Saturdays. Why don't you try to consolidate Checking and Savings statements in one envelope. I am old and have very little internet service so I still need paper statements. Thank you.

  Response from the owner

  Everett, thank you for the kind words and constructive feedback. We will continue to identify ways to serve our customers' diverse needs.

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  Joseph Maier

  5

  I had a very good experience with taking out an auto loan at Forward Bank Park Falls WI branch..very friendly to me

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  Tonya Leanne

  5

  The New PF facility...Gorgeous! Highly functional state of the art banking at its best...both bricks n mortor and online... Excellent service either way.

  Response from the owner

  Thank you Tonya! We love being able to serve our customers in person and with great digital tools.

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  Angelina Wilson

  1

  I am very disappointed with Forward Bank's open communication with its customers. Online it says that their lobby is open until 4:30 p.m. I arrived at their Downtown location at 4:10 p.m. to complete a transaction. I was met with locked doors and no signs hanging indicating that their lobby is closed permanently and open only for prearranged appointments. It also did not indicate that their South location's lobby (this location) is only open 8:30 a.m. to 1:30 p.m. When I drove around back, their drive-thru was closed and they had cars parked in the lanes. This South Bank location's lobby hours are also not accurate and there was no mention that their Downtown location's lobby was closed permanently. This should be made more aware online for customers. Due to the lack of communication, I am very happy that I only have limited banking through them as I would not choose to do general banking here if this is how they respect their customer's time.

  Response from the owner

  Angelina, thank you for sharing your experience with us. Amid COVID we've had a handful of changes in service hours and staffing to best protect the community and our employees. Unfortunately, on Google Business we are not able to indicate a difference between lobby or drive up hours or if an appointment is needed. We're extremely sorry for the inconvenience you experienced. We strive to provide excellent customer service which starts with communication. Our website (www.forward.bank) has the most up to date information about our hours and other announcements. But, based on your feedback, we'll continue to look for ways we can communicate more effectively. Please let us know if there is anything else we can help you with and thank you again for reaching out.

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  Terry Morgan

  5

  What a great addition to the North Woods! Great staff and always willing to help!

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  Steven Mueller

  1

  This place does not honor there account holders checks. I had a payroll check from work. My work banks with First National Bank. I took the check in to cash it and they refused.

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  Amanda Allen

  5

  Love them have a savings account there always helpful when i call with questons im out of state but vacation in the area