Florida Secured Title LLC Douglas Rd, Miami

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• A

  Alex Garcia

  1

  As I work for one of the major mortgage companies with offices throughout the state of Florida, I have had the pleasure of working with some real top notch Title companies all throughout the state of Florida. I have never worked with a incompetent group of individuals with poor communication throughout the entire process. In this transaction I was selling and naturally was not up to me to pick title. There lack of communication during the transaction was inexcusable. It was not until my closing attorney got involved would they respond. Now I am dealing with withheld escrow due to an open permit, which was resolved on July 7th and they have yet to acknowledge or respond to my numerous emails. In addition, I was charged by the HOA for the July monthly fee. The closing was on June 17th and the HOA advised me they never received the closing documents from title, so yet another matter I have to deal with, one month from closing. As a buyer, you have a right to choose closing/settlement agent. Don't settle for what your realtor gives you.. My closing attorney just sent an e-mail and they miraculously as for evidence of the closed permit which I sent them on July 7 and 11..

  Response from the owner

  Hello Alex! Communication is the cornerstone of our business at FST, and we pride ourselves on our customer service and response times. Please understand that when a seller is represented by an attorney, we are required to communicate directly with your attorney during the transaction. We apologize if this was not relayed to you. In regards to the escrow, it was addressed within 3 business days after receiving the report. We try to release funds by next morning, but there are times it takes longer as we are required to conduct a 3rd party verification. We have no control as to when this verification is completed. However, we were pleased we were able to expedite this, getting the funds into your account on the very same date that you provided the required release. Regarding the HOA, you were previously provided with tracking information showing that they received all documents within 5 business days of Closing, and more than one week before the following month’s payment was due. We are sorry to hear that the Association did not disable your autopay. Although we are sure your attorney is working on this, we are also following up with them to help address their oversight. Please do not hesitate to reach out to us directly if we can offer any further clarification.

• M

  Matthew Krinzman

  5

  I have had the pleasure to work with Florida Secured Title and I am extremely happy with the service that was provided. As a real estate agent communication, the ability to problem solve, and giving excellent client service is of the upmost importance and Florida Secured Title delivered on that. Everyone that I have had the pleasure to work with, Lauren, Kelly (the best paralegal in the business), and Tony have been great and I look forward to the next transaction that we can work together on.

  Response from the owner

  We agree! It all comes down to those key factors. And yes... Kelly is the BEST!

• B

  Bryan Harr

  5

  I have done quite a few transactions with Florida Secured Title and every time I have a positive result. They are available around the clock with any questions that you may have. Kelly, Lauren and Tony are extremely knowledgeable, professional and helpful in every transaction. I highly recommend FST and will continue adding their services to my buyers and sellers for many years to come.

  Response from the owner

  And we look forward to working together for many years to come! It is always an honor.

• N

  Natalia Nunez del Prado

  5

  Working with Florida Secure Title is always an amazing experience. Everything is 10+ with them. Their knowledge, service, responsiveness, attention to detail and willingness to always help and find solutions make all the difference! Sandi King is an extraordinary professional and human being!

  Response from the owner

  We are delighted you continue to have such positive experiences with us! It is our joy to get to work with both you, and your clients.

• E

  Ed Geraghty

  5

  They were absolutely fantastic to work with for our home purchase. Very quick to respond to all questions and timely on all aspects of the transaction. I would highly recommend FL Secured Title for anyone either purchasing or refinancing their home.

  Response from the owner

  Responsiveness is key for our team! We are so pleased you had a wonderful experience!

• K

  Kamile Sirutkaityte

  5

  I have been working with Florida Secured Title LLC for over 2 years and they always been great. Always very responsive, knowledgeable and helpful in every way. I trust them my own clients as well as with my won transactions and legal questions. Highly recommend!

  Response from the owner

  Thanks Kamile! We love working together!!

• D

  Daniela Fernandez

  5

  I’ve had the pleasure of working closely with Tony and the team for over 6 years. Always very responsive, knowledgeable and helpful in every way. On every deal, my experience has been nothing short of first class. The whole team understand the true meaning of service and attention to detail. Highly recommended!

  Response from the owner

  Daniela we are so touched! We always strive to offer that first class service with every transaction.

• S

  Seth Kaufman

  5

  I’ve had the pleasure of working closely with Tony and the team for over 3 years. My experience has been nothing short of first class. Happy to be associated with such top notch professionals that understand the true meaning of service and attention to detail. Highly recommended!

  Response from the owner

  The pleasure has been all ours! Thank you for recognizing our standards of excellence.

• K

  Kelly Martin

  5

  Florida Secured Title amazes me with every deal. The amount of attention and service each client receives is 2nd to none. I highly recommend their services to all of my agents and clients.

  Response from the owner

  Thank you for the kind words and recommendation! We strive to always offer best in class service.

• B

  Benjamin Evans

  5

  It was an absolute pleasure working with Sandi and her team at Florida Secured Title. They went above and beyond to ensure all documents were processed and the closing went smooth.

  Response from the owner

  We are so happy you had an amazing experience Benjamin!