First Volunteer Bank E Commercial Ave, Monterey

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• S

  Sassy Black

  5

  I’ve banked with different banks and this bank is the best one I’ve ever had. You walk in and they greet you right away. Everyone is so friendly and goes over the top to help you. Their customer service is the best and every business should want to be like they are. They are involved in the community like a community bank should be. One thing they do is collect food for the food bank and they do it all year. Makes me wonder why more banks don’t do that. If you want a bank that treats their customers like they really care about them then this is the place to go. 5 stars is all I could give them but I’d give mor if I could.

  Response from the owner

  Mrs. Black, thank you so much for leaving us a review! We try our best to serve our community the best way we know how. Thank you for being our customer!!

• K

  Kristin S

  1

  Is it possible to give a review with a negative amount of stars? This place is the most unorganized 'financial institution' I've ever encountered. They lost loan payments, added charges and fees and couldn't even give me a print out of the exact amount that was still owed on the loan. We needed to clarify the date our payments were due because we kept getting charged late fees even though we were paying each month before the due date that was on our statements. So, we set up a meeting with the Vice President of this branch to clear up a few things and she couldn't even tell us the actual date a payment was due each month. We showed her the statements that showed the due date and she said that wasn't accurate but couldn't tell us why. I've made a lot of payments in my lifetime and I've never encountered a business that tells you one due date on a statement but really means another date. I will never use this bank again. I will tell anyone who will listen not to use this bank. They are a joke. If you enjoy keeping your hard-earned money...go somewhere else.

  Response from the owner

  Hi Kristin, we are sorry your experience was not up to our standards. We would like an opportunity to speak further so we can learn from our mistake.

• J

  Julie Seminole

  5

  I love the staff at First Volunteer in Monterey! Customer service is top notch and everyone is so personable and always smiling. We have a choice and we choose First Volunteer Bank in Monterey!

  Response from the owner

  Thank you for being our customer Julie!!

• H

  Haley Blackwell

  5

  David in finance is stellar. He handled things very professionally and in a timely manner. Thank you!

  Response from the owner

  Thank you for the 5 star review, Haley!

• J

  James Hill

  5

  They are so great been there for several years and wouldn't change they have always did me right or work out if there way to make it the best for me and them so come join this great family!!! Thanks James Hill

• J

  John Flansburg

  5

  I've have dealt with many banks they are the friendliest and most helpful people

  Response from the owner

  Happy to hear that John!

• T

  Teresa Barnes

  5

  Everyone at the Monterey Th Branch is like Family they will go out of there way to help you 😁

  Response from the owner

  Thanks Teresa! We try our best!!