First U.S. Auburn Branch Grass Valley Hwy, Auburn

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• R

  Rick Davis

  4

  Auburn Branch: Great customer service with a local feel. Some of the tellers even used to greet me by name when I walk in the door. I'm downgrading my rating because they've had a lot of turnover lately and lost a lot of the personal touch that I used to love so much.

• K

  Kayla Price

  1

  I have tried to work with First US 3 times now since the new year. Twice for business checking and once for auto loan. All three times I have received terrible customer service in the branch. They need to work on greeting customers better along with scanning the line to make sure that knowone is getting skipped like i did this last visit. When I went into the Auburn branch to open a business checking the teller acted completely overwhelmed and told us that this was the absolute worst day to do this for her. Still we stayed to see if she could help us and she made sure to tell us we were missing information needed to open up a checking account which I felt since it was such a horrible day for her to be doing this it was easier for her to send us away to "get more documents" than to just help us. The customer service has tanked in the Auburn and grass valley branch. They lost our business for good. We were able to go into another bank and take care of both business checking and auto loan with out any hassle or needing extra documentation.

• J

  Jan Harris

  5

  They know your name. Even when they're busy they say hi and most times bye. Everyone is friendly..I think I will continue doing my banking with them. Haha I've been banking with them ever since a scotty account for my nephew and he's at Cal Poly now, even before then. Long time.

• L

  Lisa Thorpe

  5

  I've done all my auto loans through First US since 1985. They are always quick, friendly and easy to deal with. Would highly recommend them.

• T

  Ted Smith

  5

  Have been a customer for at least 30 Years, this is my main bank, total satisfaction.

• R

  R.T. Schnit

  1

  Very unprofessional. I'll be closing my accounts.

  Response from the owner

  I'm so sorry that we missed the mark on providing you the service that you expect. I would love to have the opportunity to discuss the details of your experience to see where we can improve. It is our goal to provide excellent member service.