First Tech Federal Credit Union State St, Salem

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• B

  Bradlee Richards

  1

  No matter how many times I apply for a credit card I can never get it approved here even though I have a good enough income. This bank is a complete joke and I'm considering switching.

  Response from the owner

  Hi Bradlee, we appreciate you providing us the opportunity to hear and respond to your concerns about applying for a credit card. Please know that we take your complaint very seriously. It will be reviewed by the appropriate leadership team and you will receive a follow up call. Thank you!

• m

  max murfin

  1

  Do not go to this bank ! I have been with them for years and they used to be good. However now they completely screwed me. I somehow got charged a $33.00 overdraft fee although when I looked at my balance it said im only 32.92 cents negative. That means that clearly I had at least 6 cents which means no overdraft charges should have ever went through. I have brought my account positive now but the fact that they are going to steal 33 dollars for nothing is more than unacceptable.

  Response from the owner

  Hi Max, We see you have reached out to our eSupport team by secure message and they have provided a detailed explanation for your review. If you would like to discuss this by phone, please call our Contact Center at 855.855.8805. Your feedback is important to us and it has been provided to our management team for review. Thank you for your membership

• P

  Paul Enache

  1

  Horrible place,every time I go in I meet barking "customer service "MAD and condescending manager complaining "business is slow!!??",when he approaches you he is intimidating and today ,a 63 year old like me had to run out of this place when a teller could not type my phone number 10 minutes and asked me to fo it????!!!....when I went to a different window the "manager" followed me,and while I'm doing my transaction started barking questions at me after I already told him what happened,harassing me pretending to hrlp.Sill close my account unless one of the people who rub such a great place contacts me so they save their reputation

  Response from the owner

  Hello Paul, I’m sorry to hear you didn’t have a great experience working with First Tech. I'd like to look into this situation more, please send an email to [email protected] with your contact info so we can review and follow up with you. Thank you!

• E

  Erick Carlsen

  2

  I love this bank. But they are NOT handicapped friendly. Their first set of doors have a button to open but the second set of doors 10 feet inside cannot be opened if your in a wheelchair

• D

  Daniel Roque

  1

  They never seem to be fully staffed. First Tech customer service seems to be in a massive downward spiral. Its a 20 min wait time just for a simple deposit and withdraw of a check. Incredibly disappointing.

• J

  James Peterson

  1

  Absolutely the worst bank I have ever been to, they take a really long time to service you and today they actually LOST my ID card yet insisted that they gave it back to me and will not refund me for the ID card they have stolen.

  Response from the owner

  Hello Spencer, I’m sorry to hear you didn’t have a great experience working with First Tech. The branch manager reviewed the video footage and it shows the representative giving your ID back. If you want to discuss this further, please send an email to [email protected] your contact info so we can follow up with you. Thank you!

• A

  Amy Chastain

  5

  Great branch. I've always had great experiences with the first tech branches the last 10 years that I've been banking with them (their call center - not so much!). I came unto this particular branch on a tuesday morning around 10:30 to obtain a new debit card, with my 5 year old in tow. A teller greeted me immediately and I informed her I was there for a new card. She was very friendly and asked me to take a seat because there was one person ahead of me getting a card. As we walked over to the waiting area, my son was delighted to see the lego table in the waiting area (he's a Lego nut), especially after complaining about going to the "boring bank" on the way there. It was only about a 10 minute wait, and I was pleased to have the legos to occupy my wiggly little guy. The employee who helped me with the card was very professional and nice, and we were finished within 10 minutes. My only complaint is that it was hard to tear my son away from the toys!

• K

  K. Brown

  5

  I've been a member of this First Tech Federal Credit Union for several years. I've had a great experience here with the friendly, helpful staff, as I take advantage of the many services offered. I highly recommend this place to anyone, as I plan to remain a lifelong member!

• L

  Leslie Hanson

  5

  I have banked with First Tech for many years + have had no issues with the way they do business. The folks are always polite + helpfull.

  Response from the owner

  Hi Leslie - Thanks so much for your kind words! We will make sure to pass them along to our team at State Street.

• a

  airmike87

  5

  I was helped by Shane. Extremely pleasant experience. Very knowledgeable, friendly, helpful and cheerful. Same for his manager. I highly recommend this branch.