First National Bank of River Falls E Locust St, River Falls

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  John Maher

  1

  I have been been banking here since 2014 and am TREMENDOUSLY disappointed. They just cannot keep their online banking functioning. I cannot get in with the app, cannot get in from the website. It seems to happen every weekend. I have not been able to access any of my accounts for 2 weeks. My wife was able to (using the same login) for a couple of days, now she can't either. So for another weekend, I am unable to move money from my electronically deposited check to cover my automatic bill payments. This is absurd and I now have to go through the trouble of moving all the automated payments to a new bank. If online banking is important to you, pick another bank and save yourself the trouble.

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  Maria Damiani

  1

  I have never dealt with such a group of incompetent people!!!! Hours on the phone trying to activate a card and the woman ended up reporting it stolen... OMG!!!!! Now I have to call back Monday to ask for a new card!!!!!! Maybe if they hired people that spoke English....

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  gold lion

  5

  great service and knowledgeable staff - wouldn't hesitate to reach out to FNBRF over the 'big name' banks in the area.

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  Jason Welsh

  1

  Stoped by today to exchange some small bills for larger ones. The clerk came right over to help me and just as fast told me without an account she could not help me. New to River Falls and am looking transfer accounts from our old bank in New Richmond. guess I will just say I can’t do business with them because I’m to busy to wast my time as well.

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  Cassie Morrison

  1

  Rude staff. I have been hung up on too many times.

  Response from the owner

  We pride ourselves on providing excellent customer service, so we sincerely apologize that your experience is not meeting your expectations. We appreciate and will share your feedback with our management team. If you would like to talk live, we would love to discuss further. Please call 715-425-2401 and ask for Jeff Johnson, our President. Thank you for the feedback.

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  Meghan Weatherly

  1

  My friend and I went in to take out money and the lady at the counter was very rude. We are both in our 20's and don't have a lot of knowledge when it comes to banking. She yelled at us for not having a slip filled out and then yelled at us again for not telling her that we wanted a variety of bills instead of just 20's, even though she didn't give us a chance to ask and just ran off to get our money. She was overall very rude and unprofessional to both of us. Not a good customer service experience.

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  Guiga World

  1

  The bank denied to open a savings account for my 6 month baby because I'm not a citizen. I'm a permanent resident had my Wisconsin ID card and my SSN card with me. The lady told me its their policy to only open accounts for citizens (which my son is) but she told me his father would have to open the acc for him not me. Even with all the documents listed in the website on my hands. Prejudice to say the least.

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  Isaac Grover

  5

  My transactions here have always been quick and efficient, and it feels good when so many of the staff know you by first name - First National Bank is exactly what a bank should be.

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  Todd Andrews

  5

  Exactly what you want from a local bank. Beautiful building, amazing service, great rates and always a warm face to greet you. Couldn't be happier to be a customer.

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  Matthew Hei

  5

  They have been very helpful with everything I’ve needed. Working with them is always easy and pleasurable.