First Interstate Bank West Blvd, Rapid City

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• B

  BJ “Heledd” Dunfee

  1

  Bought out my bank and I'm already unhappy with them. My bank started charging me $2 for printed, mailed statements which had been free when they said they were now First Interstate last February. First interstate employee last winter told me the only way to avoid this was to go to their website and register for online e-statements. First Interstate employee yesterday that I talked to in person said that they weren't actually the bank till this May and that the cost of the statements I've been having charged to my account for the last 4 or 5 months wasn't their fault because I am eligible for free mailed statements. Also they sent out a brochure that talked about the changes and totally neglected to mention what to do about direct deposits, just about online bill pay. I called and spent over 40 minutes on hold, someone finally answered and then disconnected the phone call. I had to go to the downtown main office and talk to someone in person about this. I also have over 3 1/2 boxes of checks that I bought last fall that are going to become useless as of December. I'd just ordered new checks, enough to easily last decades since I rarely write them anymore, and I had enough spare money to put in a large order for once. And now I have to start over. Their westside branch is far more inconvenient than the one that was in Family Fare, and to get home I have to turn across two lanes of traffic going the opposite way no matter which exit I use. I liked Great Western Bank which they bought out. I am already unhappy enough with First Interstate that I am seriously considering closing my account and finding a different place to bank with.

  Response from the owner

  Hi BJ, We sincerely apologize for the inconvenience that our high call volumes has caused you and appreciate your patience. We are glad to hear that you've connected with your local banker for more information and discussion. We truly value and appreciate your business, and we’re confident our expanded presence will serve you well. To better understand where we have missed the mark and discuss how we can support you going forward, please don’t hesitate to visit one of our four Rapid City locations.

• k

  kiya hammill

  5

  Came in to the lobby to deposit a check for rent and Ashley the teller was absolutely amazing. Made me feel right at home and was very personable!! I really hope to see her every time I come in!!

  Response from the owner

  Thank you for the kind review, Kiya!

• E

  Erika Lamprecht

  1

  I work for a company that holds a significant number of high yield accounts at this bank and due to circumstances right now, I have had to cash my payroll check here instead of my normal bank. After 1 payroll check, they have now begun to charge $10.00 to cash payroll check here drawn on their bank simply because I do not hold a personal account there. This is not a way to impress anyone including the businesses you serve.

• B

  Brady Riddle

  1

  They charge a $10 fee for cashing a check drawn from there bank.?! Its your check!! 0/10 will not be doing any business with them.

• C

  Cynthia Williams

  5

  Always have received great friendly service.