First Interstate Bank W Callender St, Livingston

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• C

  Candace Casey

  2

  Great customer service. Bad policies. Hold deposits 24 hours longer than other banks before making them available. Including government and payroll deposits. Transfers aren't instant they take an average of 2 days longer than other banks to hit your account.

• T

  Ty Hughes

  1

  Purchased a camper with a lien attached to it and met the previous owner at first interstate where we paid off the lien with my cashiers check. Was then notified by First Interstate it would take up to 6 weeks for the previous owner to receive the lien release form and it could not be issued any sooner. Now I have a camper that I cannot register because of the lien attachment even though it was paid off weeks ago. The women working at town registration were astounded the form wasn’t issued on the spot when the lien was paid off and even more at the 6 week turnaround time. When I asked First Interstate how is this the procedure since it must happen all the time they had no answers. I won’t be banking here any time soon.

  Response from the owner

  Good morning, Ty. We're sorry to hear you didn't have a great experience with us. I'm sharing your comments with our complaint review team to look into further.

• Z

  Zech Browning

  5

  We have banked with FIB for almost 25 years. The friendly customer service, free checking, and lack of any issues have kept us here, even when life has taken us to different states. It’s great to have a trustworthy hometown bank that you can rely on.

  Response from the owner

  Thank you for taking the time to leave a review, Zech. We appreciate your business and you!

• A

  Adam Hooton

  1

  Tried to get loan for car repairs. I am a hard working father and husband. Banked with them over 5 years even. I was basically told I needed to have a loan to get a loan. This bank does not support local community. As a low risk loan with proof in past 4yrs on statements I could easily make the payments and even pay off early I find it ridiculous that there is no way for struggling families to get help. Definitely not a friend of local community

• M

  Moe Bendz

  1

  I had been a customer for over 15 years. This institution did a very curious maneuver with my data that didn't have a great ending for me. The customer service was terrible and they were so rude. I had an issue with USAA and their customer service puts this 'local bank' to shame. Switching banks! And watch out for this one

  Response from the owner

  Thank you for your feedback, Moe. We've passed your comments on to the Regional President.

• R

  Randell Tober

  1

  One of the worst banks I’ve ever dealt with during my 35 years of banking. Big on collecting fees and uncaring and worthless when dealing with problems- even if a bank error or fault has been made. Moving my account ASAP.

  Response from the owner

  Thank you for your feedback, Randell. We've passed your comments on to the Livingston Branch President.

• K

  Kris Ballard

  5

  Its a pleasure working with Livingston 1st Interstate. Whenever we have problems or need help with something, they step up and get it done.

  Response from the owner

  Thank you so much, Kris!

• J

  James Carlisle

  1

  Worst bank I have EVER dealt with by far !!!!!!!!

  Response from the owner

  Hi James, We sincerely apologize for the frustration we have caused you. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can better support you. When unable to reach your local branch, you may also call our Client Contact Center at 1- 855-342-3400; representatives are available Monday-Friday, 7:30 a.m. to 7 p.m. MST and Saturday, 10 a.m. to 2 p.m. MST. We value and appreciate your business and look forward to serving you.

• J

  John Hansen

  1

  Very friendly and at first. Never mentioned a problem with anything. All of our paperwork was in order. We cannot figure out what we did wrong. They Close our accounts out of the blue. Wonder what kind of people there looking for.

• M

  Maxx

  1

  Good luck if you have a question or need help with something no one gives u the time of day.

  Response from the owner

  Thank you for your review, Maxx. We've passed your feedback on to the branch manager.