First Dakota Title- Main Ave S Main Ave, Sioux Falls

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• A

  Alex Clark

  1

  I wish there was an option for no stars because that would be accurate. This title company is very incompetent and unprofessional. They failed to wire our funds after the sale of our house timely. They lied saying they had wired the money. They lied saying they switched banks and couldn't see the wire transaction details. And, they won't answer their phone! We were left sitting on the curb with our 5, 3 and 1-year-olds waiting for the wire to come through another day later, so the other title company could allow us to move into our new home because First Dakota Title didn't send the money timely. Save yourselves the angst and trouble, use Getty or another title company.

  Response from the owner

  Hi Alex. Thank you for taking a couple of minutes to talk today. Your candor was appreciated. We apologize for how the experience was for you and your family and will use this moment to improve our processes.

• S

  Steve Lincoln

  1

  Do not use this company to complete your title work. We started the process the summer of 2021 and the title is still not completed due to their incompetence. Long delays and multiple lost documents. We supposedly closed on all of this on December 1, 2021 but just found out today that it is still not complete. They got paid in December to complete this. They cashed all the checks and guess what...still not done.

  Response from the owner

  Hi Steve, We apologize for any mistakes made on this file. A plan is in place to correct any errors and complete all details as soon as possible. Again, we apologize that your experience did not meet expectations.

• a

  aaron junck

  5

  FIrst Dakota Title made closing a quick and painless process. The new text notifications with updates leading up to closing is pretty sweet as well.

  Response from the owner

  Thank you for the review Aaron! At First Dakota Title, we are always striving to find more ways to help make the experience smooth and seamless.

• J

  JARED Buettgenback

  5

  We have used two different local Title companies 4 times with an additional time coming in October and 1st Dakota title has stood out as our go to because of their efficiency, professionalism, and great communication. Smooth sailing with them always!!

  Response from the owner

  Thank you for the review Jared! So glad that First Dakota Title could be part of your big day!

• J

  Jeremy Morgan

  1

  We have had 2 closings in 6 months now and they can't seem to get their locations and invites straight. Showed up for both closings and were told we were at the wrong office even though we verified with our loan agents that we were at the right office. Our loan agent also told us it was not the first time it's happened with this company. The manager was very apologetic but attention to detail send to be lacking here.

  Response from the owner

  Thank you for sharing your experience. Your frustrations are warranted. At First Dakota Title we strive for a high level of customer service. Although we made it work that day, we clearly have room for improvement. Please accept our apology and know that we have heard your concern and continue to improve our processes.

• P

  Patrick Waltman

  1

  After closing on our house, I found documents in the folder that were not discussed during closing. Times for closing were separate from the buyer and seller. The sellers had to sit for over an hour in the waiting area because they messed up the scheduling. Documents were missing from our packet and the secretary had to run back and forth to get proper documents.

  Response from the owner

  Hi Patrick. Thank you for the feedback. As we discussed, First Dakota Title strives to provide great service as a neutral third party to the process. If you have further questions or comments please don't hesitate to reach out. 605-388-6505 Thanks!

• E

  Eric Scott

  3

  Everything went well up until my closing in another state. They seemed to have forgotten to initiate the wire transfer from their bank to the title company of my new home. During the closing, I had to call them and request the wire be initiated. Resulting in a 1.5 hour delay.

  Response from the owner

  We sincerely apologize for the inconvenience these issues may have caused you. Closing is an exciting day and we want to see it go smoothly for our clients. Thank you for talking on the phone and relaying the details of the day. Our team has identified the source of the issue and working actively to implement a fix. We hope to help you again in the future.

• E

  Erin Morgan

  2

  Here now refinancing our house. Recently refinanced another property. Both times we are told to show up at the downtown location. Once here, we are told we are to be at the south location. The first time we had the actual calendar invite from First Dakota Title. All correspondence between them and the mortgage officer showed the downtown location. No explanation given. Such a waste of time. Update: manager just confirmed with this current closing that the calendar invite was for the downtown location.

  Response from the owner

  Thank you for sharing your experience. Your frustrations are warranted. At First Dakota Title we strive for a high level of customer service. Although we made it work that day, we clearly have room for improvement. Please accept our apology and know that we have heard your concern and continue to improve our processes.

• T

  Tammara King

  5

  Just bought a house and they made the signing process super easy

  Response from the owner

  Thank you for the review!

• S

  Steve Weisensee

  5

  Very comfortable waiting area and helpful staff.