First Bank & Trust Co. - West Abingdon W Main St, Abingdon

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  Tyler Looney

  1

  I’ve never been treated by First Bank like I was treated today. I’ve been cashing a check with them for over a year, and today they told me they couldn’t do it because I “don’t have enough funds to cover the check” this is the same account with the same balances it has had for years. My family will be moving all of their accounts, refinance houses, and never set foot in their door again. Horrible customer service, I can’t imagine what it would feel like to be in the middle of the pandemic with no money due to this banks incompetence.

• A

  Andrea Griffin

  4

  Staff is always very friendly! Only complaint I have is the wait in drive through line, I visit this bank often and it isn’t uncommon to be waiting 20-30+ minutes to get through the line.

• A

  A Osborne

  1

  The slowest bank I’ve been to, I understand it’s the holidays but even when it’s 3 cars (one in each lane) still wait over 20 mins, absolutely sad service

  Response from the owner

  Hello - we are very sorry for the inconvenience of longer than normal wait times in our drive through. In an effort to protect our customers and associates, we are handling many different transaction types in our drive through, including those that are more complex and time consuming. Thanks for your understanding, and stay safe!

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  Tyler Irving

  5

  Not open until 6pm like the listing says.

• R

  Robert Ashby

  5

  I don't know why such poor reviews. I've had nothing but the best experience with this bank. Great customer service!

• A

  A Z

  1

  This particular branch has extremely rude tellers who really need to be changed. The other branch is wonderful.

  Response from the owner

  Hello. We are very sorry to hear that you had a bad experience with us. We take customer service very seriously and are displeased to hear that we fell short in serving you. We'd like to learn more about what happened and see if we can make it right. Could you please reach out to us at [email protected] ?

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  First Responder 1985

  1

  The tellers are very rude and don't use good manners at all.at my lowest point financially they did away with my account.i paid what I owed and they didn't even treat me like a human.i was treated like I was a second class citizen.joe waters is nothing but piece of trash in my opinion.the bank can go to straight to 🔥 For all I care.

• C

  Carlos Vazquez

  2

  Last few times I have gad to used the lobby for transactions the staff have been borderline rude and slow. Thinking about switching banks.

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  Audra Quesenberry

  5

  Previously had accounts at a national bank and another local bank. Switched over to First Bank and have been very happy.

• N

  Nattay T

  4

  Been banking here for years, never had an issue they didn't fix promptly and properly