First American Title Company Overland Ave, Burley

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• J

  Julie Davidson

  1

  They favor who they like, DO NOT GO HERE, a title company should be neutral not favoring people, it is so unethical. They favored the other party over me and frankly I am sick of this type of small-town favoritism! Especially how they treated me since I am not from here!

  Response from the owner

  "Thank you for taking the time to give us your feedback, Julie. However, we have no record of any business dealings with you. Please reach out to our customer care team at [email protected] so that we may better address your concerns. In the interim, know that we value your feedback as a key tool to help us learn ways to improve our business. We look forward to hearing from you. "

• R

  Ryan Fauvell

  5

  Always quick, accurate, kind, and informative. Would recommend them to anyone.

  Response from the owner

  Thank you for the 5 Star Review! We appreciate all feedback and love hearing that we met your expectations. We all love what we do and look forward to helping you again soon!

• C

  Callan's Classics

  1

  My experience with Terri McBride at First American Title was absolutely the worst. As the executor to my mother's estate, I sold her home in Paul. I signed the closing docs early as I had to return back to my home in Georgia. I gave the access code to enter my mom's house to Terri and was very clear that access was not to be given to the buyers until we closed. It wasn't until 3 days prior to closing that I received a text from the buyer asking if the alarm was on as he was going into the house. I then emailed Terri and asked if we had closed or if she had given early possession of the house to the buyers and she answered "yes, I hope that's okay". I then asked if we were closed and she stated no. Imagine how astonished I was to find out that Terri McBride had given the buyer, who were her friends, early possession of my mom's property without our consent. After we finally closed, we then had to wait for our wire a day and a half later. The only way this was resolved was to contact the regional office. They not only apologized for what Terri did, but got the wire in our account within an hour. Their regional office did agree that she showed no partiality in the transaction and NEVER should have given the buyers early possession of the property. Terri demonstrated unethical behavior, showed extreme partiality to the buyers in the transaction and purposely held up the close of the property for the buyer's advantage.

  Response from the owner

  Ms. Anderson, I would like to apologize again for the the unsatisfactory experience you had with our office in Burley. As we discussed during our phone call, I appreciate you bringing this situation to my attention so we could investigate where we broke down procedurally and make sure that does not happen in the future, which we have done. Thank you. Jay E. Williams President Title Financial Corporation / First American Title Company

• P

  Patricia Hicks

  5

  I am closing on my home today, Kortney has been wonderful!

  Response from the owner

  Thank you for the 5-Star Review! Kortney truly is a rock star. She and the rest of the team strive to make every real estate transaction an easy and happy experience. We appreciate you trusting us with your closing.