Financial Partners Credit Union E Imperial Hwy, Brea

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$2500

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• J

  Justin Rock

  5

  Recently opened a new account and took out a signature loan. I received excellent customer service from Julian and I was surprised at how easy and fast the whole process was. My offered APR was substantially less than a loan I had financed through another institution and I intend to use their services for any future financial needs that may arise. I would definitely recommend them to friends or family.

• C

  Chuyito Beltran

  1

  Financial partners WILL hold your money hostage . I found out the hard way. I had an accident at work which put me on a financial hardship. my loan payments were on default due to being out of work for a month. Their Resolution Department ( collection Department) doesn’t help you find a resolution their only objective is to collect and block your ATM .

  Response from the owner

  Thank you for an opportunity to address your concern. Unfortunately, with this limited information we are unable to locate your account. Please give us a call and let us see what we can do to help you. 800.950.7328.

• E

  Emmanuel Arias

  1

  Poor customer service. I spoke to Jullian and he was not helpful at all. When I asked to speak to the Manager he transferred me to a call center. If this type of service is indicative of your branches customer support team, I suggest you replace or provide training. Based on this experience I am not likely to Recomend them.

  Response from the owner

  Mr. Arias, Thank you for giving us an opportunity to address this. As a member-owned financial institution, your satisfaction is our primary focus. What you describe is not indicative of the level of service we provide our members. I have shared this review with Lindsay, Brea branch manager and her VP to research and reach out to you. Thanks again for an opportunity to address this. The FPCU Team

• J

  James Goode

  5

  Financial Partners credit union is a first class business!! All there employees are kind, courteous, and professional. Highly recommend!!

• V

  Victor Barrientos

  1

  BEWARE OF FINANCIAL PARTNERS CREDIT UNION!! THEIR "CUSTOMER" SERVICE IS NONE EXISTING. THEY DO NOT CARE ABOUT. THEIR "MEMBERS" AND WILL HOLD YOUR FUNDS HOSTAGE. THEY WILL GIVE A FALSE RESPONSE TO THIS REVIEW. YOU CAN SEE OTHER NEGATIVE REVIEW TO ALL THEIR BRANCHES ON GOOGLE. DO YOURSELF A FAVOR AND OPEN YOUR ACCOUNT IN A BETTER INSTITUTION. BOYCOTT FPCU!!

  Response from the owner

  Financial Partners Credit Union takes the security of member assets very seriously. Whenever it is brought to our attention that a member's account may have been compromised, we take immediate action to protect both the member and his/her funds. Although it may be inconvenient, we will always take the action that is in the best interest of our member.