FIN Title Von Karman Ave, Irvine

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  Stephanie Milligan

  1

  Former employee of the Pittsburgh office- This place is a viper pit. Upper management is staffed exclusively by scumbags and nepotists. They don't care about employees or customers. They only care about profit, bonuses, and outsourcing to India. Stay away.

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  Christopher Raynor

  1

  I am a California Real Estate Broker and called to obtain a closing document after the close of an escrow and was told they would not nor could they provide anything, I reminded them they are obligated to maintain records for 5 years and need to provide it, the lady then put me on hold and never came back. Absolutely the worst!!!!

  Response from the owner

  Thank you for letting us know about this issue, and we’re sorry you’re having such difficulty. While FIN Title specializes in title, we are happy to help you get the documents you need. If you can send us additional information regarding the address or title policy number to [email protected], we’ll be happy to reach out to your escrow company and get the documents you need.

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  Stacie Keneker

  5

  ORIGINAL 1 STAR: If I could give negative stars, I would. This company provides everyone’s worst nightmare perception of an on line title company. I close in TWELVE hours and they have not been able to provide me with an address of where I’m closing. (The address on my closing disclosure is 250 miles away). Even worse, the closer they farmed this business out to via their “high-tec forward thinking platforms” hasn’t received the closing documents yet!! I called the phone number included in other review responses - you get voicemail. I have the email addresses for their National scheduling team along with their Texas scheduling team. I have been begging them to help me - NO RESPONSE. I wouldn’t use this company again if they paid me!!! UPDATED TO FIVE STARS: The company's response to my posting is correct. While they were very difficult to get ahold of, when I did get someone (6:00am closing day) they were incredibly responsive and actually got me closed only two hours late. I received multiple personal phone calls and emails assuring me they were on it and would make it right. Additionally, the lender I used (AmeriSave) was actually to blame for the missing documents. While the lender was telling me they had sent them to FIN Title, they had only sent a partial set and did not realize it until I got them and FIN Title on the same email. Thank you to everyone at FIN Title who helped me this morning. It is greatly appreciated!!

  Response from the owner

  Hi Stacie, We apologize that it was difficult to get you the information you needed in a timely manner. We are grateful that we have been able to reach out to you directly and resolve the issue accordingly. We have reviewed and updated our protocols to ensure that our customers have a more direct line to their transaction.

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  Chris Allen

  1

  I have not been able to get into contact with anyone from FIN Title. I signed my closing documents on Monday December 14th. Today is Monday January 11th, and I still haven’t received any information or respond after multiple calls and voicemail, as to when I will be receiving my check. You only get the Operator who transfers you to empty desk. This has been a terrible experience with FIN Title.

  Response from the owner

  Hi Chris, please reach out directly to Joanne Hobbs at (949) 503-0456 so we can look into your order and get resolution immediately.

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  Allisa Lee

  1

  Signed our closing docs on Dec 10th. It is now Dec 16th, and cannot get anyone to respond, to tell me when I'll receive my check. No one answers the phone, you can only leave endless voicemails. Worst experience with a title company that I have ever had.

  Response from the owner

  Hi Allisa, We apologize for any delay in response. The funds have since been disbursed. We have reviewed your file and we are reaching out to you directly to confirm.

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  Makiala Brown

  1

  Same exact experience as the other reviews. I have emailed and l left messages every single day for a week. Not one returned response. I called the 800 number, they send you to the voicemail that no one answers. Over and over and over ....

  Response from the owner

  Hi Makiala, please reach out directly to Joanne Hobbs at (949) 503-0456 and we will look into this immediately.

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  Uche Maple TV

  1

  My experience is the same as everyone else. I closed yesterday and waiting for them to respond to me. I have not heard anything. Is this a real company?

  Response from the owner

  Hi Uche, please reach out directly to Joanne Hobbs at (949) 503-0456 and we will look into this immediately.