Fifth Third Bank & ATM S West Ave, Freeport

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• M

  Marshall Sinnott

  1

  If I could give them zero stars I would. They will close your account after thirty days of inactivity even if it’s out of your control and then request you be there in person to reopen the account even though you have been with them for years and live out of state. Staff are never friendly and could care less about the customers. I wouldn’t recommend this bank to anyone.

  Response from the owner

  Hi Marshall, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

• T

  Theresa Piper

  1

  Not very empathetic or nice when engaging in a conversation regarding their policies. Should show a little more compassion for the local citizens they represent.

  Response from the owner

  Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• C

  Carl Figgins

  1

  Nice people but this branch does not have a working coin counter...To count and deposit coins you need to go to a branch that’s open Mon-Fri 9:00 to 5:00.

• S

  Sonya Baugus

  1

  They are extremely slow and they can never find the bank bags. Every time i ask for change out of 20's i always get no 1's and they give me 20's back.

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• A

  Al C

  5

  A little tight squeeze at the drive up. Our dog loves the tellers in the car lanes.

• D

  Danny Hernandez

  1

  I don't know why I bother with this branch, their atm is always experiencing technical difficulties.

• S

  Steve Bird

  1

  It should be one and two thirds , technically. ...just saying.