Fifth Third Bank & ATM N Sun Dr, Lake Mary

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• D

  Dan Richard

  5

  The staff is AMAZING!! My needs and requests are always addressed, sometimes before I even ask--they are great!! Forget 5/3 better--they're more like 100% better than the others!! I LOVE this bank!!!

  Response from the owner

  Hi Dan, we appreciate this great feedback. Thank you for your business!

• V

  Vicky Stothard

  1

  This is the worst bank ever. So slow and staff are very unhelpful. I opened an account for my children, me as the account holder and two sub accounts for my children. The bank sent statements to my husband who is not on the account. When I questioned this data protection with the staff they were not concerned that the breach had occurred. Needless to say Fifth third is no longer our primary bank.

  Response from the owner

  Vicky, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• J

  Joe Shaw

  3

  Joe S My issue with this bank, is the location of the ATM. It is in the same lane as the drive through window. Today I had to get out of my car and walked up to the ATM to use it. There was a drive through customer at the window for a very long time . The customer's car also blocked access to the ATM. So I had to reverse out of the lane, parked and walked to the ATM. The ATM needs to be relocated for easier access, thank you.

• M

  Mark Su

  1

  I called to open a business account and asked for all the necessary information required to open the account. When I asked how long it takes the answer is 1-hour. Why would I invest 1-hour of my business time in a bank? All the necessary documents could be delivered electronically.

  Response from the owner

  We're sorry for the inconvenience. Please contact us at 877-833-9973 so we can try to help.

• R

  Ryan Dion

  5

  Excellent customer service and support. I'm in the area from out of town and I was thoroughly impressed with the service that I received and was well taken care of. Thank you for making my out of town banking simple and easy!

• s

  scott saunders

  1

  Came in on a saturday to talk to a banker about merging some credit cards change my wifes last name and address and there is only 2 staff working .. very slow there was a line of 10 waiting ... maybe hire a few more staff

• I

  Isa

  5

  Pam G. was the nicest most helpful person I have encountered in a while. 10/10 reccomend if you need to walk in for deposits, fax statements, etc.

  Response from the owner

  Thank you taking time to for share your positive experience with us, Isa! We appreciate you! Have a great day!

• J

  Jim Smithers

  5

  We have had amazing service at this location! Personable and always friendly. They offer great services and work hard to find a solution for your situation. Highly recommand!!

• K

  Kevin Walsh

  3

  People are great, but bank products are weak and antiquated.

  Response from the owner

  Hi Kevin, thanks for sharing. We're always looking to improve our customer experience and will share your feedback with the right team.

• B

  Brieanna Beauty

  1

  I hate this bank!!! This is the second check of mine that they areally holding for two weeks!!! We cant even eat and they won't do anything to help us!! Never use them!!! I wish I could do 0 stars!!!