Fifth Third Bank & ATM Broadway St, Vernon

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• B

  Brenda Phone

  1

  I would give them 0 stars if I could. I've called them several times today at 3:00 p.m and they allowed the phone to ring for 3 to 5 minutes each yime they would pick up then hang up the phone immediately. I find that very unprofessional. I definitely need to switch banks.

  Response from the owner

  Brenda, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• M

  MARANDA SLOAN

  5

  All the employees at the Mt. Vernon location are wonderful, very friendly and eager to assist you. They offer a wide variety of services to cover all my banking needs. Would recommend 100 times over!!! Thanks and keep up the awesome customer service.

  Response from the owner

  Maranda, We're glad you think so. If you need anything, feel free to reach out to our social media team directly at 877-833-9973.

• S

  Sheila Johnson

  2

  I'm not one to complain but how hard is it to answer the phone? I tried calling this bank 6 times today and they just don't answer.

  Response from the owner

  Sheila, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• R

  Rebecca M

  5

  I love this bank, but more so, this location and their employees!! They have been so helpful every single time I go in or call them! Ive never left there without exactly what i need plus some. Not one employee has been unkind to me and they are always willing to jump up and help! I have banked with 2 other banks before this and have never been treated the way this bank treats me. I highly recommend them to anyone!!

  Response from the owner

  Thank you, Rebecca. You sure know how to make us blush! 😄

• K

  Kimberly Mullenix

  3

  Great customer service and easy transactions. Didn't think I'd love this bank so much but I do! Only problem is recently they never seem to answer their phone. I work a lot and have 4 kids so I cant always drive to town and run inside. They used to answer most calls, now I swear they never pick up. Otherwise banking is good.

• S

  Sherilyn Newswanger

  1

  Had constant trouble with funds not being available. They would often hold paychecks to "verify funds" they would say...so we finally switched to legance bank and they have checks in the account in minutes or for sure but the next business day! Nothing crazy happening like putting checks in Friday and them not being available till Tuesday!!

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• J

  John Halbeisen

  5

  This branch is nice, there aren't many 5th 3rd branches in Illinois so we drove an hour to get here. Linda was absolutely wonderful and was so sweet helping me with everything.

• J

  Jay King

  2

  The employees are great but most of the time i have to call anywhere from 3-9 times before anyone answers

  Response from the owner

  Jay, I apologize for the delay. If you still need help, please call us at (877) 833-9973. We value your business.

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  Cristia Zimmerly

  3

  Have not been banking here long but have had many problems already

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  stanislav gonda

  1

  Unable to wire money outside of US