Fifth Third Bank & ATM Newport Ct, Island Lake

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$2500

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• P

  Paul Jochum III

  1

  Every other year I have a huge issue with having the same name as my father! I'm the 3rd, and apparently thats too much for the people to understand! This time I couldn't even get a Money Order from this bank cashed! I waited for almost 8 minutes for No one to ever show their face in drive thru, completely ignoring the call button. Then I came inside to find the only teller about as far away from working as possible. 15 minutes later, not one of my CHECKS FROM THE BANK (5/3rd checks) could be cashed! I give up!

  Response from the owner

  Paul, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• T

  Timothy W Mullen

  4

  Overall The People Are Very Good At What They Do! But for some reason or other They are often down for maintenance when I want to do Online Banking. I don't have this prob with a couple of other banks, these banks are never down!

  Response from the owner

  Hi Timothy, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• V

  Valerie Ramirez

  5

  Great staff, attentive! Nicole recently helped me with a really stressful issue; I made a mobile deposit to my account that had an invalid hold on it and the money wasn’t available.. She helped contact the correct people and always kept in touch until it got resolved. Last year, Terry reached out to me after I moved into college in Texas and made sure everything was working there! So sweet, and Laura is always so friendly and efficient every time I have gone in.

  Response from the owner

  Hi Valerie, Thanks for the kind note! We'll be sure to pass it along to Terry and Laura. Have a wonderful day!

• E

  Erica Bernal

  5

  Jenni is the best banker and all the staff but Jenni is some one so special and makes her customers feel like family

• J

  Joe Hagl

  5

  If you need a honest bank go here! Talk to Robert, he was so helpful! I'm telling Every one about him!

• M

  María Jasso

  5

  Super. Jenny, Laura n Terry they're wonderful!!