Farmers & Merchants Bank W Huron St, Berlin

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• B

  Becca Daniels

  5

  Great staff, love this small town bank, very helpful, crystal rodencal that works there is friendly, helpful and kind and deserves a raise for all she does.

• J

  Jennifer Latshaw

  5

  Always a pleasure working with them. Thank you for having two locations in Berlin. Free ATM services and friendly knowledgeable staff. Thank you for being kind to people who just moved here. It’s a valuable asset during the Covid 19 pandemic.

• M

  Matt Deffibaugh

  5

  I have been banking with them for years. Always friendly. Always willing to work with you. You feel like you matter and your not just a dollar amount like the feeling I had gotten for other big banks. Always busy. Sometimes it takes 5 minutes to see a teller but that's ok. That means other people recognize the quality of service the bank has to offer. Just plan a few extra minutes when I go. No biggie.

• C

  Candy McGinnis

  5

  I started with a mortgage loan at Farmers & Merchants Bank in Berlin. They were easy to work with and everything was taken care of promptly. I had some questions about the annual tax payments - they were able to help me over the phone, no problem. Then I went for a business loan. At first everything seemed to be going ok, but when I didn't hear from them I reach out with a phone call and found out the person I had started working with was no longer at the bank. Oh no! But this wasn't a problem for long, one of the management took over right away and worked with me to collect all the documentation they needed to review. The loan process was much longer this time, and we had to confer back and forth for sometime. I understand there is a risk they are taking in backing a business venture and they needed to carefully assess that risk. Fortunately for me, the loan was approved. After that, I opened my business bank account with them and they have gone above and beyond to help me and the staff in using some of the latest technology to make our business banking and payroll as easy as possible. My favorite thing, beyond how helpful the office staff has been, is the electronic banking website! It gives me a ton of useful information, all at my finger tips! It allows me to check balances and interest payments, move money from account to account, and provides analysis on expenditures. I know there is a lot more to learn from it - I just need to take the time to learn it. I wouldn't hesitate to recommend this locally owned and operated bank to my family and friends.

• P

  Peder Culver

  5

  Farmers and Merchants did a wonderful job assisting us with a very unique situation. Being a former banker I understand all the headaches with regulation and requirements. The staff assisted me with opening a temporary account for a foreign exchange student. This was a short-term - non-profitable account for them, but they always were available for assistance. I appreciate the customer service provided by them!

• E

  Erin Pionke

  3

  Most of the time I dont have an issue. But the last time I was in I wanted to cash a check and the person asked how to spell my last name. Still had a problem finding me in their system. Then asks me if I have an account with them. Yes I had one for the past few years even have a joint account with my husband. Eventually had to give my account number n finally found me so I dont know what the tellers issue was for not finding me.

• A

  A&j span

  1

  This is a bank that lacks communication and respect. Depending who you are or who you know is what determines the way your experience at this bank will be. Seems to be that policies vary depending on the person. The only reason I give it 1 star is because the loan department is amazing the people that work in that department are very professional and efficent. Sadly have had bad experiences with this bank way to many times

• R

  Rob Ryf

  1

  They are shady at best bordering on criminal in my opinion. We were horribly treated by the owners themselves. I would not trust them to look after a childs piggy bank. Very short sighted people driven by having, I believe, to clean up after their mistakes. They seem to have quite a lot of relatives banking with them based on the 5 star reviews.

  Response from the owner

  Hello Rob-We take these type of matters very seriously. However, we have no recollection of any customer experience fitting this description, nor are we able to verify your identity in our system from your Google Account. Please contact us at your earliest convenience so we may address your experience.

• D

  Diane Stowe

  2

  My last visit was upsetting. All I wanted to do is deposit a$3 and $5 check into my savings account that came in my husband's name and they wouldn't allow this. Which I have done and number of times before. And no his name isn't on my account my daughter's is.

  Response from the owner

  Hi Diane, We apologize for the inconvenience, but a check written out to another party must be deposited into that party's account. Please reach out to us with any further questions at 920-361-1454.

• E

  Emma Soda

  1

  Would not reccomend, online banking dose not work, calling and seeing how much money u have in ur account and i dont like it would rather pefer to use us bank in wautoma